Job description, responsibilities, and duties
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.
Your tasks in detail:

• Be assigned to one future-oriented, long-lasting, and eminent corporation client
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (Service Now) with the Client, professional technicians (L1 support)
• Be a member of the international, dynamic, and innovative company environment

Why does Infosys choose you? You definitely:

• Speak and write in German (lvl B2+) and English (lvl B2+) fluently
• Are able to handle phone calls, reply to emails and give a useful guidance to the client
• Multitasking and problem solving is a piece of cake for you
• Are a daily user of Windows, Android or i OS, Microsoft Office, etc.
• Want to be a team player rather than a lonely wolf
• Can be punctual and relied on
• Experience in IT support is beneficial but not mandatory

Employee perks, benefits:

• Hybrid work model (3 days/week from the office)
• Long-term and stable cooperation
• Performance bonus
• Financial appraisal for referring your friends and acquaintances
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays
• Meal allowance
• Multisport card
• Benefit card
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
• 25 days of paid leave
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic
• Expat Assistance Services for new joiners
• Relocation Package
• Teambuilding activities

Job Type: Full-time
Pay: 30,000.00Kč - 35,000.00Kč per month
Language:

• German (Required)