Denmark Job Openings

Nexi Germany GmbH

Application support specialist

FULL TIME

August 21, 2024

The e ID Solutions business, comprising over 200 colleagues, is at the forefront of creating secure identity solutions and new innovative services of tomorrow leveraging modern technology. Our state-of-the-art solutions empower both private and public sectors to deliver fast, secure, and compliant digital services to their users. We are the trusted supplier of the Danish national ID infrastructures Mit ID and Nem Log-in and we are currently expanding internationally through strategic relationships with banks, merchants and the public sector. Together we transform the way people identify. e ID Solutions is part of the Nets Nexi Group – the European Pay Tech.

Why join us in 2024?

Would you like to help keep Denmark running?

We are looking for a customer oriented, service-minded, strong communicator to join our 2 nd level application support team for the e ID (electronic identification) solution Mit ID.
Mit ID is critical infrastructure in Denmark developed in collaboration between the Danish state and financial institutions to have a single solution working across public and private sector. Mit ID has more than 5.2 million users in the 5.95 million Danish population.
In your daily work you will engage with customers as well as a lot of highly skilled colleagues among us like developers, testers and architects working in the Mit ID project.
You will be joining a team of five colleagues, where we deeply value open communication, collaboration, and mutual respect. While we are dedicated to excellence, we also believe in having lots of fun along the way.
Key responsibilities and tasks

Delivering expert application support for microservices-based application
Seamlessly collaborating with end-user support and development teams to ensure timely technical and business case resolutions
Exercising comprehensive end-to-end ownership for assigned cases
Meticulously troubleshooting and analysing existing cases to uncover trends and patterns
Ensuring strict compliance with both internal team obligations and contractual commitments

What makes you the best person for this job?

Fluency in Danish and English is a must for both written and oral communication
We're looking for someone with 2-3 years of hands-on experience in Java, .Net, or C#, so you can hit the ground running
Being comfortable with Oracle DB, SQL queries, and everyday operating systems like Windows and Linux is crucial
Have you ever been the go-to person for supporting mobile or web applications? That's precisely the kind of experience we need
Familiarity with the ITIL framework is a plus, but if you're not familiar yet, we'll help you get up to speed

Some familiarity with Service Now or similar ITSM tools or Atlassian tools like Jira or Confluence would be fantastic

What makes you the best person for this job?

Having excellent analytical and investigational skills.
Being able to thrive in a busy, fast paced environment and keep a level head during peak hours.
Having a strong will to find a solution/workaround for the incident/issue at hand in record time.
Being self-driven while having a proactive attitude.

Apply now!
If this opportunity has sparked your interest, we're excited to hear from you! Don't miss out on the chance to be part of our dynamic team. Send in your application today and let's get this journey started! We're eagerly reviewing applications and can't wait to welcome our newest team member. At our company, we celebrate diversity and create an inclusive environment where everyone's unique talents shine. Join us in making work feel like play!
If you’re curious to learn more about the job, you’re welcome to contact Team Lead Ravneet Kaur (ravneet.kaur@nexigroup.com).

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