Windshield HUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to our clients with a strong vision and tradition. The role of a Customer Service Representative includes providing top-quality customer service, actively listening to clients' inquiries and complaints, providing accurate information in return, increasing brand value, and inspiring loyalty through every interaction.
Join Us in Our Exciting New Chapter in Ecuador!
We are thrilled to announce Windshield HUB's expansion to the vibrant city of Cuenca, Ecuador. Our state-of-the-art office is in the esteemed Cardeca Business Center in Turi, boasting panoramic views of the enchanting Cuenca skyline.
Reports To: Office Manager and General Managers
Team Size: 5 to 10 employees, may vary
Performance Indicators: Performance will be measured against specific responsibilities.
Current Team Size: The supervisor will manage a team of 5-10 employees in coordination with the Office Manager.
Company Benefits: All benefits as per Ecuadorian law.
Contract Type: Indefinite contract with a three-month probation period.
Working Hours: Full-time, 8 hours per day with a one-hour lunch break. Typical hours are Monday to Friday, 8 AM to 5 PM, with availability to work on Saturdays and Sundays if needed.
Specific Responsibilities:

• Prospect and retain customers
• Provide information and resolve inquiries
• Solve customer problems
• Reduce service times
• Drive sales
• Analyze consumer needs and collaborate with other company departments
• Continuously improve processes
• Identify market opportunities
• Gather valuable customer insights

Required Skills and Knowledge:

• Autocratic and Laissez Faire leadership styles
• Leadership abilities
• Strong communication skills
• Active listening
• Conflict resolution
• Initiative

Educational Background:

• Marketing
• Business Administration
• Communication

Preferred Business Types: Sociedad por Acciones Simplificada (SAS)
Confidential Role: Yes
Experience Required: Minimum of 2 years in a supervisory role
Age Range: 25 to 35 years
Measurable Competencies:

• Customer satisfaction surveys
• Follow-up and feedback evaluations
• Complaint and claims analysis
• Performance metrics
• Internal quality assessment

Additional Required Characteristics:

• English proficiency at C1 or C2 level
• Punctuality
• Responsibility
• Honesty

Job Type: Full-time
Salary, Commissions, and Overtime: Monthly salary includes legal benefits and potential overtime. Two options: $500 + commission or fixed salary of $600 - $800 per month.
Application Question(s):

• How many years of Customer Service Supervisor do you currently have?
• What is your level of proficiency in English?
• We must fill this position urgently. Can you start immediately?

Location:

• Cuenca, Provincia del Azuay (Required)

Job Type: Full-time
Pay: $500.00 - $800.00 per month
Experience:

• Supervisory: 2 years (Required)

Location:

• Cuenca, Provincia del Azuay (Required)