Egypt Job Openings
HSBC
Document Services Analyst - HSBC Bank Egypt
FULL TIME & CONTRACT
September 4, 2024
Job description
Role Purpose
Trade is a core product for the Group across various customer segments, including GBM, CMB, and Private Banking. The jobholder is responsible providing a high level of customer service by ensuring processing of Global Trade and Receivables Finance transactions are actioned within the service level parameters, minimizing operational risk by applying a high degree of attention and ensuring accuracy. The job holder will need a good understanding in Trade operations in terms of technical knowledge, thorough understanding of International Chamber of Commerce (ICC) published rules as well as TRF FIM, Internal Controls and Group Compliance Policy including International sanctions and FCC etc.
Role Context
Impact on the Business
Trade is a core product for the Group across various customer segments, including GBM, CMB, and Private Banking. The jobholder is responsible providing a high level of customer service by ensuring processing of Global Trade and Receivables Finance transactions are actioned within the service level parameters, minimizing operational risk by applying a high degree of attention and ensuring accuracy. The job holder will need a good understanding in Trade operations in terms of technical knowledge, thorough understanding of International Chamber of Commerce (ICC) published rules as well as TRF FIM, Internal Controls and Group Compliance Policy including International sanctions and FCC etc.
Role Context
- Handling the indexing only of export Nostro account daily reconciliation
- Handling the GMG system (Printing and indexing of GMG messages)
- Handling of the Inward Mail received to GTRF and forwarding them to the related departments after checking & acknowledging the MPL system
- Handling the dispatching of the physical documents and forwarding them to the desired branches to be delivered to the customers
- Handling of all the physical documents received by the GTRF with its different types (IBC, DC or Export Documents)
- Ensure handling the special agreements within the agreed SLA’s between HBEG and their GTRF premium customer
- Execution of daily instructions or messages from different Channels (Payments-ITS) to be uploaded and indexed on the WDM system within its SLA
- Managing registering and indexing of all TT/GTE transactions scanned from branches
- Managing, receiving, scanning and indexing the physical GTE customer requests received from mail room in MHO on the WDM system
- Ensure the return/forward of any requested GTRF documents either back abroad to the supplier or his bank or even forward the documents to other local bank inside Egypt as per the instructions of the OPS team
- Proper handling all sort of physical documents/GMG reports/MPL acknowledgment receipts or IBC/DC receipts…etc. to be sent in EDS boxes for archiving
- Timely log and handling of CCL complaints
- Handling of DMT tasks against the DMT controls set and DMT frontline checklist
- Following of the approved DMT SOP and all the procedure set in that regards
Impact on the Business
- Maintain and improve the delivery of “world class” customer service by working as directed by management to ensure that all work is processed within SLA
- To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
- To be aware of the nature of our customers’ business and FCC requirements and alert any unusual transactions, to Line Management
- Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards
- Ensure a high degree of accuracy in order to minimize operational risk
- Work productively and professionally
- Demonstrate ways to improve customer service and increase productivity
- To develop one’s self by expanding job and industry knowledge by ensuring all mandatory training and e learning (Coastline) is completed within timescales
- Contribute to the creation of a supportive work environment driven by demonstrating HSBC values
- To identify best practice opportunities within the team
- Operational Effectiveness & Control
- To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.
- To be fully conversant with FIM, anti-money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.
- Ensure all mandatory training is undertaken in a timely manner
Requirements
Knowledge & Experience / Qualifications
- Banking experience in a customer facing role is a plus
- Effective communication & interpersonal skills
- Excellent English literacy (written and verbal fluency)
- Good International Trade experience and background required, Good understanding of ICC published rules
- Good knowledge of GTRF FIM/UCP/URC/AML & Sanctions guidelines.
- Awareness of the trade facilities and customer trade cycles
- Good knowledge of the systems/ applications used in Trade processing HUB/HFE/WDM.
- Strong interpersonal skills
- Previous experience within the GTRF operations is desirable
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