Job description
Job description
JOB TITLE: Customer Service Representative
SALARY: Up to 15 K EGP depending on English level plus 1000 overnight allowance
LOCATION: Fifth settlement / Mohandeseen Cairo, Egypt (from site)
ABOUT THE COMPANY:

• Teleperformance Egypt is a leading provider of customer service solutions, serving some of the world's most prestigious brands across a wide range of industries.

ABOUT THE JOB:

• We are currently hiring customer service representatives to join our team in Cairo. Ideal candidates should have exceptional communication skills, a friendly and professional demeanor, and the ability to handle customer inquiries and complaints with patience and empathy. This is a full-time position with a competitive salary and benefits package.

JOB REQUIREMENTS:
- Fluent in English with excellent verbal and written communication skills
- Proven customer service experience or related field
- Strong problem-solving and decision-making skills
- Ability to multitask, prioritize, and manage time effectively
- Availability to work flexible hours, including weekends and evenings
- Proficient with MS Office, internet browsing, and typing
JOB RESPONSIBILITIES:
- Respond to customer inquiries and complaints via phone, email, or chat
- Provide accurate and timely information to customers.
- Escalate issues to appropriate departments or managers as needed.
- Document customer interactions and maintain accurate records.
- Ensure customer satisfaction by providing high-quality service.
-Offer a more comprehensive service, providing personalized advice, creating customized itineraries, and offering destination expertise.
Benefits:
- Salary Ranges from 6500 up to 14000 LE NET INCLUDING KPIs in Euros
- Overnight allowance: 1,000.
- 10% Increase on Basic after 6 Months + 5% Increase on Basic after 1 Year of Hiring.
- Free Transportation 24/7.
- Medical Insurance 400,000 including (optical & dental cases).
- Social insurance.
- Paid Training.
- Location: New Cairo (Plaza).
- Career path and promotions with discounted international diplomas.
- Discounts in many shopping stores.
- VPN line for minutes and internet.
- Gym access.
NOTE: Graduates /dropouts are welcome to apply.
If you're passionate about customer service and looking to join a dynamic team in a challenging and rewarding environment, we'd love to hear from you.
Industry

• Offshoring

Employment Type

• Full-time
• From site
• Working hours, 9 Hours including an hour break

Job Types: Full-time, Contract, New grad
Contract length: 12 months
Pay: E£6,200.00 - E£15,000.00 per month
Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Cairo (Required)