Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description
Role Summary:
Leading all the Shared Services Centre Supporting Functions (Operational Training, Quality
Assurance & Workforce Management). Helping the Operations function in achieving all targeted qualitative & quantitative KPIs.
What’s On Your Plate?

• Make sure the Quality Assurance team members are performing their tasks as efficient

consultants, rather than just auditors.

• Ensure there is a strong link between the Quality Assurance, Operational training & the

Operations team. That would lead to delivering an efficient added value to the operations
team and help them achieve their targets.

• Supervise the Quality Assurance department’s approach to managing the experience files.

Ensure the best insightful outcome is delivered to the Operations teams to guide them
through the most efficient enhancement actions to boost vendors' and customers’
experience.
Qualifications
What Did We Order?

• University graduate.
• Fluency in English, written and spoken
• Minimum 8 years of mass-size diverse lines of business operational management
• Proven experience in managing Supporting Functions directly or indirectly.
• Extensive awareness & understanding of supporting functions roles and scopes.
• Experience in management tech business vendors & customer operations.
• A problem solver with a direct clear dedication to achieve targets. Making things happen.
• An innovative mindset can think of alternative nontraditional approaches in elevating the

managed functions' deliverables, with a strategic visionary approach.

• Perfect communication skills, with advanced presentation and business writing skills
• A people person knows how to lead a mass-size team while reducing attrition and maximizing the managed team’s loyalty and satisfaction