Egypt Job Openings
inDrive
IT Administrator
Cairo
FULL TIME
August 20, 2024
Egypt, Cairo
Remote
Full-time
Middle
We are expanding our IT team. The new team member will be responsible for maintaining computer systems and networks, providing user support, and overseeing recovery and backup processes. If you are ready to join our dynamic team and take the next step in your career, apply to our vacancy.
Responsibilities
- Acts as the routine contact point, receiving and handling requests for support;
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution;
- Mac and PC desktop support (Initial configuration, life cycle maintenance;
- Continuous technical support for users, configuration and maintenance of PCs);
- Provide office equipment support and events support;
- Provision of network security settings, interaction with the information security department;
- Inventory and maintenance of employees' PC database by hardware and software components;
- Providing the necessary assistance to users, prompt response to employee requests;
- Commissioning of equipment, diagnostics, minor repairs of office equipment;
- Be a local physical contact and deliver tasks that comes from other IT&S branches;
- Maintain and update our company's security measures, including firewalls, antivirus software, and other security systems;
- Work with vendors and service providers.
Qualifications
- IT experience at least 1 year;
- Hands-on experience working and prioritizing requests in an established ticketing system;
- Strong English (Intermediate or higher);
- Knowledge of Mac OS;
- Knowledge of Linux OS;
- Experience with AD, GPO, DNS, DHCP, WSUS;
- Knowledge of Google Workspaces;
- Knowledge of the principles of network operation, basic skills in setting up active network equipment (desirable Mikrotik, good if knows CISCO, HP (Aruba), Ubiquity);
- Responsibility and independence in work;
-
Would be beneficial:
Knowledge of ITIL methodology,
Knowledge of Windows Server 2008/2012/2016.
Conditions & Benefits
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
- Partially or fully paid additional training courses, English classes with a teacher in the office;
- Personal growth programs in which we set goals and move towards them together;
- Become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry.
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