Job Overview:

Invitro Capital is seeking a highly skilled IT Specialist to oversee the management of our global IT infrastructure, including hardware procurement, asset management, help desk operations, and compliance. This role encompasses supporting the company’s technological needs across multiple locations, with a strong focus on DNS management, remote access, and production environment compliance. The IT Specialist will play a key role in streamlining onboarding/offboarding processes, troubleshooting issues, and ensuring secure and efficient operations for both local and remote teams in Egypt and the US.
Working Hours: Monday to Friday, Pacific Time Zone.

Responsibilities:

• Oversee onboarding and offboarding processes, including setting up IT assets, deactivating accounts, and ensuring smooth transitions for new and departing employees.
• Manage asset inventory, tracking hardware and software across various teams to ensure accurate and efficient allocation of resources.
• Provide help desk support, troubleshooting hardware and software issues, resolving user challenges, and delivering solutions for daily operational needs.
• Handle hardware procurement for both the Egypt and US offices, ensuring timely acquisitions, vendor management, and budget control for IT-related purchases.
• Administer and support Google Workspace, including managing user access, permissions, and ensuring overall system security and operational efficiency.
• Manage hardware issues by providing timely and effective technical support, minimizing downtime, and ensuring equipment runs optimally.
• Oversee new software subscriptions, ensuring licenses are up to date, and managing subscription renewals and usage.
• Maintain and monitor production environments, ensuring all systems operate within compliance standards and implementing necessary security protocols.
• Set up and manage tunneling and remote access systems, ensuring secure, stable, and efficient connections for remote employees.

Requirements
Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 4+ years of experience in IT infrastructure, hardware management, procurement, and troubleshooting.
• Proficiency in DNS management, remote access, tunneling, and MDM solutions.
• Expertise in Google Workspace administration and technical support, including asset tracking.
• Strong problem-solving skills and ability to address hardware and software issues promptly.
• Proven experience in vendor management, including negotiating contracts and handling budgets for IT equipment and services.
• Strong communication and collaboration skills, with experience working in cross-functional teams.

Preferred Qualifications:

• Experience with performance testing tools like JMeter or Load Runner.
• Familiarity with containerization and orchestration tools such as Docker and Kubernetes.
• Knowledge of security testing tools and compliance protocols for production environments.
• Experience in cloud-based IT infrastructure and AI applications in IT automation.

Benefits
Why Join Invitro Capital?

• Work on cutting-edge AI and B2B technologies: We are at the forefront of AI and B2B innovation. Our employees have the opportunity to work on the latest and greatest technologies, and to make a real impact on the world.
• Help build and grow successful startups: We are committed to helping our portfolio companies succeed. Our employees play a vital role in building and growing these companies.
• Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
• Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
• Competitive salary and benefits package: We offer a competitive salary [ EGP 22,000 to EGP 26,000 monthly] and benefits package to our employees [i.e. Health Insurance and Social Insurance].