Egypt Job Openings
Vodafone
Solution Architecture_VOIS
Cairo
August 20, 2024
Role purpose:
The Application Infrastructure Architect supports early-stage projects in reviewing technical solution and ensure architecture-compliant IT solution designs and deriving high-level effort estimations. The role also reviews and approves solution designs of new applications for internal VSS usage.
The Application Architect collaborates closely with:
- Team colleagues for network and infrastructure architecture to ensure that the various architecture aspects tie into each other
- TSSC team for implementation of the architecture guidelines
- Information Security Team to ensure security guidelines are reflected in the application architecture
- VSS-external peers to ensure alignment with the wider Vodafone IT application landscape
Key accountabilities and decision ownership:
-
Define and own the application infrastructure architecture for the entire VSS organisation, promote buy-in from business and IT side for the common architecture model - Support service transition projects in architecture-compliant solution designs, effort-estimation, vendor selection and implementation approach
- Review solution designs and ensure adherence to the VSS application architecture guidelines
- Ensure alignment of the application architecture with (a) the network and infrastructure architecture and (b) the Vodafone-Group architecture model and standards for IT applications
- Own and maintain the Application Lifecycle Management tool
Core competencies, knowledge and experience:
- Experience in developing reference architecture models for the IT application landscape of a global IT organisation
- Deep understanding of different contact centre applications and high availability such as Genesys, Genesys CX and AVAYA or AWS Connect
- Understanding of CRM applications and CTI integrations along with WFM and recording solutions
- Understanding of Channels, Bots and automation in Contact Centre domain.
- Understanding of API integration and SIP Communication
- Understanding of architecture frameworks such as TOGAF, COBIT, ITIL and e TOM
- Proven track-record in defining application infrastructure solution designs and cloud solutions for complex IT projects
- Experience working for a large scale global communication service provider or IT organization
Must have technical / professional qualifications:
- Technical Degree
- 5+ years’ experience in Contact Centre Solution
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