Are you a client-facing professional with experience of providing world-class customer service to a global clientele? Do you thrive in an international and virtual working environment? If you’re also sales-minded, tech-oriented and interested in customer satisfaction management, we have an exciting career opportunity for you!
We’re looking for an Account Manager in Life Sciences to ensure seamless collaboration between our customers and our bioinformatics professionals. As part of our Production team, you will work closely with our Chief Research Officer and our customers. The job description can be further tailored to your profile and this may also be reflected in the job title; alternative titles include, e.g. Project Manager, Customer Success Specialist and Client Relations Specialist.


What will your main responsibilities be:

• Effectively managing diverse customer accounts consisting of Principal Investigators and researchers at public and private organizations
• Working with our sales and production teams to ensure a seamless customer experience
• Extending service contracts with existing accounts: this includes gathering practical information on the accounts’ schedules and budgets and providing information regarding our availability, negotiating contracts, writing offers and taking care of contractual paperwork
• Gathering and documenting customer feedback to improve our customer experience

What we expect from you:

• Previous experience in account management
• Passion for customer service: you’re dedicated to provide the best possible experience for every customer with having both short-term and long-term goals in mind
• Problem-solving and negotiation abilities: you’re a quick thinker who can find innovative solutions to customer issues in a speedy and realistic manner
• Empathy and patience: you have a genuine desire to help others and you can remain calm and composed, even in challenging and changing situations
• Tech-savviness: you’re comfortable using various communication channels and cloud-based systems such as Google Workspace
• Residency in Finland
• Excellent communication skills in English in a highly technical and scientific context

Not required but seen as an advantage:

• Ph D in life sciences
• Experience from the life science or tech industry
• Sales experience
• Project management experience

What we offer:

• A stimulating, international working environment at the forefront of biological research
• A well-equipped office right in the center of Tampere
• Flexible hybrid working model with approximately 5 required on-site days per month
• An opportunity to develop the job description and your role further
• A fixed salary of 3500-4000 € per month with possible opportunities for performance-based bonuses that will be specified once we’ve agreed on the title and expectations

We’re looking forward to hearing from you! If you don’t have questions at this point, please submit your application latest on September 29th. However, we encourage you to apply sooner rather than later, because we will start reviewing applications already during the application period and we’re looking to fill the position as soon as we find a mutual match.


What is the recruitment process?

• Your first point of contact will be Genevia’s Head of Talent Acquisition Arttu, and he will also keep you up to date about the recruitment process. If you have any questions, you can contact him at arttu.haapalainen@geneviatechnologies.com
• The first discussion is more general, focusing on us getting to know each other. We will want to hear more about your motivation and expectations in order to decide if we are a mutual match.
• The second discussion will be with our Chief Research Officer, Maria Liivrand, who you’ll also be reporting to. The second discussion will be more technical and it’ll aim at assessing the level and type of account management expertise and industry knowledge you have. We will also be providing you with more information regarding our current accounts and account management practices.
• If you and we both think that we could be a mutual match, the third stage consists of going through the contractual details and making a job offer.

We’re excited to welcome you to Genevia Technologies and look forward to seeing the impact you’ll make in your new role!