Helsinki

Responsibilities

• Ensuring a seamless onboarding experience for our clients, ensuring they have a successful and positive start with Cluby platform
• Responsibility for a customer portfolio - advising customers to maximize their value of using the Clubys platform and thereby ensuring a high net retention rate and low churn rate
• Forming strong customer relationships and ensuring they are fully engaged and supported
• Understanding and anticipating customers’ needs and goals, and ensuring tracking and follow-ups
• Identifying up-selling and expansion opportunities, and ping sales reps about them
• Driving a high adoption rate in your customer portfolio
• Communicate (physical visits, online meetings, calls, and emails) with restaurants to demonstrate Cluby technology
• Ensuring high data quality in our CRM system (Pipedrive)

Essentials skills and expertise

• +3 years of working experience
• Strong and evolving competence in various customer success methods in B2C and/or B2B environments
• Strong communication skills both in English and Finnish
• Demonstrated ability to juggle multiple priorities in a fast-paced, dynamic environment.
• Continuous improvement mindset
• Problem-solving skills
• Customer-Centric Mindset
• Cross-Functional Collaboration
• In general an autonomous person with high levels of initiative and energy

Preferred experience (at least few of these)

• Proven experience in a customer success or account management role, preferably in a marketing environment, B2B Saa S services, or startups.
• Hands-on experience working with digital platforms in the restaurant industry (e.g. food delivery, table booking, etc.)
• Experience of working in the restaurant industry

We offer

• An interesting opportunity to grow a world class B2C business
• Professional and technically strong team members
• Competitive compensation with salary and early employee equity or options
• Growth start-up atmosphere
• Remote office culture (all our meetings are held online and you can work where you want)
• Suitable candidate to be able to start immediately

About us