Reference: TETA

We offer

• Relocation package
• Work from home within Finland
• Work from office once per month for company activities and meetings
• Additional health insurance
• 6 weeks paid training
• Good work-life balance with all weekends off
• Bonuses
• Discounts on sports and cultural activities
• Team-building events

The job

The main purpose of the role is to understand and analyse guidelines as well as providing insights to enhance AI performance for the client. Your daily work will include tasks like these:

• Evaluate inquiries according to the company's guidelines, providing input and requesting clarification as needed. These inquiries may involve sensitive or potentially harmful material
• Participate in consensus-building and norm-setting sessions with international teams, engaging in productive discussions to reach agreement
• Understand statistical and quality metrics to enhance performance outcomes
• Implement a continuous training approach
• Maintain cultural awareness of contemporary German trends and region-specific subtleties within templates

Your qualifications

You speak and write German and English fluently.
Experience in customer care is an advantage, but not a must.

• Maturity and ability to deal with highly sensitive content (graphic images, among others).

Excellent communication skills with the ability to empathise, listen attentively, and respond effectively to customer needs.
Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!