Finland Job Openings

Kone

Manager, Commercial Excellence

Espoo

FULL TIME

September 13, 2024

KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

KONE Commercial & Operations global team ensures we are the most competitive in each of our businesses, throughout the lifecycle.

We are now looking for a

Manager, Commercial Excellence

for the Sales Operations & Customer Service team within our Global Service Business. The heart and soul of KONE Service Business Sales is the Frontline, where our salespeople handle thousands of customer visits both on-site and remotely every day. They support and are supported by teams in Service Delivery and Customer Service, enabling the best possible customer experience together on a daily basis . Your purpose is to drive commercial and pricing excellence for Service Business by focusing on profitability drivers and enablers. Y ou will report to the Head of Sales Operations & Customer Service.

Key responsibilities include :

Pricing excellence development, i ncluding close collaboration with Area and Frontline colleagues to drive pricing excellence with our salespeople

Business ownership of the Global KONE Tools for Commercial Excellence, including K ONE Customer Care Tendering Tool , Pricing Tools and others

Ownership of key processes within Service Business Commercial Excellence focusing on Profitability, including but not limited to E scalation s, S mart renegotiations, M aturity model , Discount Management and Ful l Contract Profitability

Drive pricing excellence of the Service Business Offering

Close collaboration with KONE Areas and Frontlines to identify the cornerstones of global C ommercial Excellence, listening and learning with the markets to see how Global Business Line can drive value for the customer

Collaborate as a key member of the Service team in other end-to-end business development initiatives, contributing as a Subject Matter Expert in Pricing and Commercial Excellence to the shared success of the full KONE team

Engage actively with IT, Human Resources, Finance and other colleagues to build strong working relationships across the global teams for the benefit of the Areas and Frontlines

Act as a Global Business Partner towards Area Pricing and Commercial Excellence stakeholders

Requirements for the role:

Minimum 3-5 years of experience with commercial excellence / pricing responsibility, including either frontline or area exposure

Proven track-record of working with pricing , e.g. escalation process es , list price management, discount management, contract options management, contractual terms & conditions

Strong commercial acumen, experience and knowledge of key Service financials

Conceptual and analytical ability in global context proven from previous roles, capability to pull together data from various systems and build cohesive insights and recommendation s

Ability to establish structure , simplify complexity and establish presentation storyline s

Strong people skills enabling effective collaboration

Business degree in a relevant field

Full professional proficiency in English

The position requires travelling for approximately 1 5% of your time. The position is preferably located in Espoo ( Finland ) , but location in other KONE sites is negotiable.

For more information on the position, please contact the hiring manager Tiina Nurminen preferably via phone on Monday, September 23 rd 9-10 EET or Monday, September 30 th 13:30-15:30 EET (+358 40 738 4142).

Please submit your application latest on September 30 th , 2024.

#LI-GO

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

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