Germany Job Openings
Penumbra
Customer Service Associate (m/f/d)
Berlin
August 30, 2024
Join Our Team at Penumbra and Make a Difference!
Are you ready to take on a meaningful challenge and be part of a fast-growing international company that's making a real impact?
Penumbra's innovation is at the forefront of providing treatment for some of the world's most devastating diseases, such as stroke, pulmonary embolism, and deep vein thrombosis. As an innovative and growing company, Penumbra provides its 4,000 employees worldwide with an exciting and dynamic work environment where teamwork, initiative, and open communication are highly valued. Headquartered in Alameda, California, with our EMEA HQ in Berlin, Germany, Penumbra designs, develops, manufactures, and markets novel products that address challenging medical conditions with significant unmet need.
We are excited to announce an opportunity for a Customer Service Associate (m/f/d) to join our vibrant team in Berlin! If you’re enthusiastic about making an impact and enjoy working in a collaborative, multicultural environment, we want to hear from you!
What you´ll be working on:
- Drive Excellence: Manage and process direct orders, ensuring smooth operations across Europe.
- Be the Go-To Expert: Handle inquiries from customers and colleagues, providing top-notch service and support via phone and email
What you bring to the table:
- A background in commercial training, or equivalent experience.
- First experience in an office setting; a customer service background is a huge plus!
- Professional experience in medical devices industry or in a similar regulated sector is preferred.
- Proficiency in basic computer tools (Outlook, Excel) and ideally some experience with ERP systems (SAP is a big bonus).
- Very good knowledge of English and German; further language skills are an advantage.
- A detail-oriented, organized, and proactive approach to your work.
- A love for teamwork and a passion for working with colleagues from diverse backgrounds.
What we offer you:
- A Role with Purpose: Work in a job where your contributions matter in an innovative, fast-growing company.
- Flexibility and Balance: Enjoy a hybrid work model with up to three days of remote work per week.
- A Modern and Convenient Workspace: Our Berlin office is easily accessible (U6 Ullsteinstrasse/Tempelhof) with great amenities.
- Awesome Perks: Free drinks, fresh fruit twice a week, and a transport allowance of €60 net/month.
- Stay Active: Get a €250 net annual subsidy for fitness activities or an Urban Sports membership.
- Be Part of a Great Team: Join a multicultural, open-minded, and supportive team that values collaboration and innovation.
At Penumbra we care about your qualifications and not about your gender, ethnicity, religion, sexual orientation, or age. We want you on our team, if you’re skilled and a good match for our culture of collaboration.
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