Germany Job Openings

Penumbra

Customer Service Representative (m/f/d)

Berlin

August 29, 2024

# Innovation # Teamwork # Initiative are our common values.

Join Our Team at Penumbra and Make a Difference!

Are you ready to take on a meaningful challenge and be part of a fast-growing international company that's making a real impact?

Penumbra's innovation is at the forefront of providing treatment for some of the world's most devastating diseases, such as stroke, pulmonary embolism, and deep vein thrombosis. As an innovative and growing company, Penumbra provides its 4,000 employees worldwide with an exciting and dynamic work environment where teamwork, initiative, and open communication are highly valued. Headquartered in Alameda, California, with our EMEA HQ in Berlin, Germany, Penumbra designs, develops, manufactures, and markets novel products that address challenging medical conditions with significant unmet need.

We are excited to announce an opportunity for a Customer Service Representative (m/f/d) to join our vibrant team in Berlin! If you’re enthusiastic about making an impact and enjoy working in a collaborative, multicultural environment, we want to hear from you!
What you´ll be working on:
  • Drive Excellence: Manage and process direct orders, travel stock usage, and consignment, ensuring smooth operations across Europe.
  • Be the Go-To Expert: Handle inquiries from customers and colleagues, providing top-notch service and support.
  • Problem-Solve Like a Pro: Process returns and provide clear advice and information to customers and colleagues alike.
  • Collaborate and Grow: Support various teams with data, insights, and administrative assistance, and take an active role in exciting projects.
What you bring to the table:
  • A background in commercial training or a relevant Bachelor's degree, or equivalent experience.
  • Several years of experience in an office setting; a customer service background is a huge plus!
  • Proficiency in basic computer tools (Outlook, Excel) and ideally some experience with ERP systems (SAP is a big bonus).
  • Excellent command of English; additional language skills (especially German) are a plus.
  • A detail-oriented, organized, and proactive approach to your work.
  • A love for teamwork and a passion for working with colleagues from diverse backgrounds.
What we offer you:
  • A Role with Purpose: Work in a job where your contributions matter in an innovative, fast-growing company.
  • Flexibility and Balance: Enjoy a hybrid work model with up to three days of remote work per week.
  • A Modern and Convenient Workspace: Our Berlin office is easily accessible (U6 Ullsteinstrasse/Tempelhof) with great amenities.
  • Awesome Perks: Free drinks, fresh fruit twice a week, and a transport allowance of €60 net/month.
  • Stay Active: Get a €250 net annual subsidy for fitness activities or an Urban Sports membership.
  • Be Part of a Great Team: Join a multicultural, open-minded, and supportive team that values collaboration and innovation.
If you are interested in this position, please do not hesitate to apply now. For an initial exchange, please contact the HR team per email (HR-EU@penumbrainc.com).

At Penumbra we care about your qualifications and not about your gender, ethnicity, religion, sexual orientation, or age. We want you on our team, if you’re skilled and a good match for our culture of collaboration.
If you want to know more about Penumbra’s commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.
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