• To the People they support
  • Ensures their direct reports understand the purpose and vision of the organization and the team's connection to purpose
  • Ensures the team fully understands all I.T. initiatives and their relationship to the goals of the organization.
  • Ensures that all Supervisors and individual contributors are engaged and productive.
  • Performs annual performance evaluations ensuring that all Supervisors and individual contributors are aware of challenges before review.
  • Encourages participation in employee surveys and action plans.
  • Monitors and measures team workloads helping with prioritization and escalation as needed.
  • Coaches all Supervisors and individual contributors on career development and Individual Development Plans.
  • Facilitates team daily or weekly team standups to discuss activities and determine barriers.
  • Champions the teams they support.

• To the Product(s) they support
  • Reports system, process, and/or portfolio performance weekly to the I.T. Director or Sr. Manager.
  • Proactively Identifies and potential system challenges and works with the team to reduce errors and improve efficiency.
  • Fully supports and uses the established Change Management process.
  • Ensures all incidents and problems get entered into the I.T. Service Management platform, with no exceptions.
    
• To the Leadership / Business they support
  • Works to understand and support the I.T. Directors, CIO, and Business Leadership in organizational and technology goals.
  • Speaks up respectfully when they are in disagreement with leadership.
  • Ensures team adherence to service level agreements.
  • Ensures teams compliance with Service Management Standards.
  • Escalates issues as they arise.

• Experience
  • Minimum 3-5 years of experience as a Supervisor or individual contributor in the functional areas that they will be supporting
  • Proven record of performance management and a thorough understanding of how to measure, monitor, and prioritize the activities of a team
  • Past participation in I.T. Strategic planning efforts and ability to make connection for their team between strategic plans and the associated tactical implementation activities
  • Healthcare enterprise architecture experience preferred
• Professional Skills
  • Demonstrated successful operational and people leadership capabilities
  • Demonstrated experience in holding teams accountable

• Education: Bachelor's or equivalent work experience required, Master's preferred.
• Certifications: as needed for the systems or functions they support