About the job Czech Customer Support Specialist for Apple Care

Join Our Team in Athens!

Cross Border Talents is excited to announce an opportunity for a Czech-speaking Customer Support Specialist to join our Apple Care project in Athens, Greece.
As part of our team, you'll work with one of the world's most innovative tech companies, providing top-tier customer support to Apple users.
Your Role as a Czech Customer Support Specialist:

• Be the voice of Apple, representing a global leader in technology.
• Provide exceptional customer support through phone, chat, and email.
• Assist customers with troubleshooting issues related to Apple products, including i Phones, i Pads, Mac Books, and more.
• Guide customers in managing and securing their Apple accounts, including Apple ID and i Cloud.
• Set up repairs and provide solutions for hardware-related issues.
• Escalate unresolved issues to specialized Apple Care teams when necessary.
• Maintain high customer satisfaction by resolving issues efficiently and professionally.

What Were Looking For:

• Native-level fluency in Czech (C2 level or higher).
• Proficient in English (C1 level).
• Excellent communication skills with a focus on active listening and empathy.
• Strong problem-solving skills and the ability to think critically.
• Good computer skills and typing speed of at least 25 words per minute.
• Previous experience in customer support or a related field is a plus.
• Ability to work in rotating shifts and handle a fast-paced work environment.
• A team player with a positive attitude and flexibility.

What We Offer:

• Full relocation support, including paid flight expenses and 30 days of hotel accommodation.
• Assistance in finding long-term housing that suits your preferences.
• A 12-month renewable contract.
• Private health insurance and comprehensive health coverage.
• Competitive salary with performance-based bonuses.
• Standard working hours: 40 hours per week, 8 hours per day, 5 days a week.
• Free Greek language courses to help you settle in and enjoy life in Athens.
• No fees for real estate agency services.

If you're passionate about technology and eager to be part of a global brand, this is the opportunity for you!
Apply now by sending your CV to carmelo.paone@cbtalents.org.
Please Note: An EU Passport and date of birth is required.