Vacancy Title: Credit & Collections Associate
Vacancy Location: Athens, Greece
Engagement Type: Permanent, Full Time
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme
Your New Role
This role reports to the Manager Credit and Collections. It is focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay
What You Can Expect from the Role
Key Responsibilities and accountabilities:

• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner

• Manages and resolves customer disputes to ensure invoices are paid on time and in full

• Locates and monitors overdue accounts, using computers and a variety of automated systems

• Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed

• Records information about financial status of customers and status of collection efforts

• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data

• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements

• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment

• Manages own workload ensuring all performance measures and SLAs are met

• Creates an environment where everyone in the team can live the Survitec Values

• Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work

• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment

• Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching. Develops and maintains an understanding of relevant technology, external regulation, and industry best practices

The Experience, Qualifications and Skills You Will Have
Essential Criteria

• Educated to High School or Further Education College level, with 2 A Levels

• 1-3 years of general work experience, able to work unsupervised

• No management experience required

How to Apply

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.
The safety of our colleagues and candidates is our top priority so for now, all interviews will be taking place via video call with our hiring managers.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, ad free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.