Novibet is looking for the next Customer Care Agent (Portuguese Speaker) to join our team in our offices in Athens.
Our Customer Support Team is growing!!
Can you mirror a customer's’ language and tone? Are you passionate about the world of Online Gaming?
If yes, then we would love to meet you!
Novibet, founded in 2010, is an established Game Tech company that operates in Europe (Greece, Cyprus, Italy, Ireland), the Americas (Canada, Brazil, Mexico, Chile, Ecuador), and New Zealand. With offices in Greece, Malta, and Brazil, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.


Your role

• Respond to customer queries in a timely and accurate way, via phone, live chat, email & social media
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Update our internal databases with information and record inquiries, comments and complaints
• Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

• Fluency in Portuguese (Brazil) and English (verbal and written) is a must- have
• Fluency in Greek is nice-to- have
• Experience as a Customer Support Agent or similar CS role is appreciated
• Familiarity with our industry is a plus
• Customer oriented approach with excellent communication and problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer literacy
• Flexibility to work on shift rotation 24/7

Benefits
At Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily! We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!
We are proud to offer our team the following:

• Competitive remuneration and benefits package including bonus scheme
• Recognition and reward programs to recognize your achievements and contributions
• All the gear you need to support your everyday work life
• A lot of special celebrations, sports and well-being events and team bonding activities
• Supportive team – friendly, international and multicultural environment
• Focus on our people’s career development, empowering our team with internal rotation continuous feedback and training