Greece Job Openings
IKEA
Customer Service & Exchanges and Returns Team Leader
Athens
FULL TIME
August 20, 2024
- We all choose to work at IKEA because we share the unique company culture and values.
- We are passionate about our business and strive for high performance.
- We have fun at work and a human approach while performing.
Customer Service & Exchanges and Returns Team Leader
Reporting to the Customer Relations Manager (Organizational chart attached), the suitable candidate will be responsible and accountable for:
- Ensuring the implementation of all company policies and routines that apply in your areas of responsibility
- Ensuring that all (company and legal) safety and security guidelines are followed in your areas of responsibility
- Securing the smooth operation of all of the departments in your area of responsibility according to HM procedures
- Implementing the actions agreed in order to improve the ICSS, Brand capital and employee satisfaction indices
- Ensuring that the external services partners (Transportation and Assembly) performance comply with the agreed objectives
- Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility
- Selecting, developing and maintaining a motivated team capable of producing the agreed objectives
- Monitor and improve the shopping experience for the customer all around the store by compiling, tracking and working with customer comments
- University Degree
- Very strong Customer Focus
- Good people management skills
- Achievement drive, initiative taking and problem solving skills
- Very good communication skills and team oriented personality
- Good planning, organizational and problem solving skills
- Ability to work under pressure and strict deadlines
- Good knowledge of English
- Good knowledge of MS Office and Navision
- Last Performance Appraisal & Core Leadership Competencies Rating at least “Good”
- Very good communication skills and team oriented personality
- Good planning, organizational and problem solving skills
If you take on this position, these are just a few things you can expect from us:
- An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.
- A diverse group of people who value working together
- An open and inclusive culture where you can be yourself
- And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us
All applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.
Είδος Εργασίας: Πλήρης απασχόληση
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