Job Overview: Join our dynamic customer support team, providing exceptional service and support to our Norwegian-speaking customers across a range of products and services. This role offers a blend of remote and onsite work, giving you flexibility and the chance to engage with customers and colleagues in diverse ways.
Key Responsibilities:

• Deliver outstanding customer support through active listening and effective communication.
• Handle inbound calls, chats, social media posts, and emails related to various customer inquiries, including billing, technical issues, and product information.
• Utilize multiple CRM tools and systems to accurately source and input customer data during interactions.
• Troubleshoot issues remotely and provide solutions or arrange service appointments when needed.
• Build strong relationships with customers, understanding their needs and providing timely solutions.
• Multitask efficiently across different platforms and tasks to meet customer needs.
• Continuously improve knowledge and skills through cross-training and skill enhancement.

Qualifications:

• Native or near-native proficiency in Norwegian.
• Good communication skills in English (B2 or higher).
• Excellent verbal and written communication skills.
• Prior experience in a call center environment is preferred but not required.
• Advanced PC knowledge and technical aptitude.
• Ability to work in a fast-paced setting and handle multiple tasks simultaneously.
• Strong problem-solving skills and ability to capture relevant customer data.

Salary and Benefits:

• Competitive monthly salary ranging from €1,029 to €1,300.
• Bonus potential: Up to €200 monthly, based on performance.
• Opportunities for skill development and career growth.
• Flexible work arrangements, including both home-based and onsite work.