Greece Job Openings
AMSpace Recruitment Consultancy
Customer Support Representative (Norwegian Speaking) -...
Thessaloníki
September 18, 2024
Key Responsibilities:
- Deliver outstanding customer support through active listening and effective communication.
- Handle inbound calls, chats, social media posts, and emails related to various customer inquiries, including billing, technical issues, and product information.
- Utilize multiple CRM tools and systems to accurately source and input customer data during interactions.
- Troubleshoot issues remotely and provide solutions or arrange service appointments when needed.
- Build strong relationships with customers, understanding their needs and providing timely solutions.
- Multitask efficiently across different platforms and tasks to meet customer needs.
- Continuously improve knowledge and skills through cross-training and skill enhancement.
- Native or near-native proficiency in Norwegian.
- Good communication skills in English (B2 or higher).
- Excellent verbal and written communication skills.
- Prior experience in a call center environment is preferred but not required.
- Advanced PC knowledge and technical aptitude.
- Ability to work in a fast-paced setting and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to capture relevant customer data.
- Competitive monthly salary ranging from €1,029 to €1,300.
- Bonus potential: Up to €200 monthly, based on performance.
- Opportunities for skill development and career growth.
- Flexible work arrangements, including both home-based and onsite work.
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