Who are we?
Satori is an Analytics Agency made with one simple vision: to give clarity in decision making through data analytics.
Whether it’s a cloud-based big data ecosystem for a global fintech or a machine learning model predicting churn for a leading airline group, Satori develops cutting edge analytics solutions, providing real value to its clients. Services cover the whole data lifecycle from ingestion and warehousing to ML and AI applications.

Satori is a scale-up, well on track to become the leading data and analytics company in South-Eastern Europe, and already a 90+ specialized tech team consisting of Data Engineers, Data Scientists, Software Engineers, QAs, and CRM Specialists, delivering innovative data, tech, and customer experience solutions. The majority of our clients are household names and global brands in FMCG, retail, e-commerce, financial services, and travel, with a footprint in Greece but also across Europe and beyond.


We are currently looking for an Omnichannel Marketing Specialist to help build data-driven customer experience projects for big-brand clients.


What’s your day-to-day

You will be working in a vibrant, fast-paced environment, so you can never expect to have just another typical day at work. It’s definitely not your comfort zone, but you will never get bored, that is a promise.

Key Responsibilities:

• Design, create and automate complex customer journeys.
• Set up ad-hoc campaigns in collaboration with the client
• Optimize the CRM setup by monitoring, testing and analyzing results within and across campaigns
• Help in crafting powerful CX and digital marketing strategies; give clear recommendations.
• Participate in agile team meetings such as daily stand ups, sprint planning and retrospectives.
• Liaise with clients/BAs/Product Owners to understand detailed requirements. Participate in design sessions with a Solution Architect, Developers, Data Engineers, and Product Owners.
• Identify key customer personas for customers and map out the customer lifecycle.
• Analyze pains/opportunities in the current customer experience across the multiple channels.
• Communicate with the client about the state of the project, future needs and planning. Help to shape new proposals and upselling opportunities for both new and existing clients.
• Document your work and continuously improve your workflow.

You will work daily with CRM Specialists, Solution Architects, Developers, Data Engineers, Business Analysts, Project Managers, and QAs. You interact with clients and stakeholders every day. You gain a deep understanding of their wants and needs, and translate that into excellent service and strong recommendations to our customers.


Your professional expertise
You have at least 2 years of experience working with some of the following tasks:

• Creating personalized user experiences across (digital) channels / touch points
• Creating well-targeted, effective campaigns
• Designing and implementing flows and automations in email marketing.
• Channel mix optimization by monitoring, testing and analyzing results across campaigns
• Incorporating consumer analytics, customer 360 data, and campaign data into the CRM strategy

Any of the following will be considered a big plus:

• Hands on experience with Technologies: Salesforce (Marketing Cloud, Service Cloud, Sales Cloud, etc), Microsoft Dynamics, Klaviyo, Moosend, Contact Pigeon, or similar cloud-based marketing technologies
  
• Experience using data to make decisions and basic data management skills (Automation, SQL querying, and/or scripting)
• Experience working in an Agile environment
• Experience with e-commerce applications, loyalty systems or website analytics and optimization tools.

Essential Skills:
Demonstrable experience will only get you so far. At Satori we prefer to hire skilled professionals and strong personalities rather than good CVs. So, you will be successful if you:

• Have empathy and understand what drives and what disappoints people.
• Are organized, you hate loose ends and can keep deadlines.
• Care not only about your job but for the team as well.
• Have excellent communication and interpersonal skills.
• Are highly organized with strong attention to detail.
• Are eager to learn and adapt in a fast-paced environment.
• Have excellent communication skills both in Greek & English.
  

You’ll thrive in this role if you are a doer who enjoys getting your hands dirty; a go-getter who is the driving force pushing the agenda forward!


Benefits


Our most important perk is offering you an energy-laden workplace, serving a big-brand client working with some of the market’s top talent, and an opportunity to see your work affecting big real-life business decisions.


Apart from that, here are some highlights:

• Opportunity to work as part of a leading brand in Greece and internationally.
• Competitive salary based on experience.
• Hybrid working model (Up to 50% working from home!)
• Amazing offices at the center of Athens alongside perks such as free coffee, beverages and snacks.
• Private Insurance.
• A great and fast laptop to do your magic.