Working Location: Athens (hybrid)


At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too.


Join our continuously growing team, which employs over 2.500 professionals in Greece, and is listed in Greece's Top Employers, Great Place to Work and Best Workplaces for Women for 2024! Experience great flexibility, under our hybrid operating model across our offices in Athens, Patras, and Thessaloniki, while benefiting from personalized learning and career development opportunities. We prioritize diversity, equity, and inclusion, fostering an environment where everyone's unique perspectives are valued, that supports you in building an exceptional experience for yourself, and a better working world for all.


The opportunity
We are currently seeking for an OSTS Specialist to perform multiple technology support activities in providing end user support to Firm personnel. The successful candidate demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.


Your key responsibilities
You will be part of the On-site Technology Support team, to ensure that EY strategy is properly delivered. You will use your ability to follow a logical and systematic approach to issues, escalating matters where needed to your superiors, delivering with accuracy and in set timeframes.

• Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.
• Assist with off-site support for firm sponsored functions/meetings.
• Perform asset management responsibilities as assigned by supervisor.
• Assist with IT tasks related to office moves, buildouts and relocations.
• Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.

Skills and attributes for success

• Teamwork: Encouraging an efficient, innovative and team-oriented working environment by maintaining cooperative relationships and positive attitudes that lead to open communications and sharing of information
• Communication: Integrating with and influence clients from a varying range of organizations, as part of a diverse and highly driven team with a creative vision and the confidence to make it happen
• Attention to Detail: Illustrating critical thinking, professionalism, high level of self-motivation and ability to work in a multi-tasking and results-oriented working environment with keen attention to high quality and details
• Tech-Oriented: Using technology to continually learn, share knowledge with team members and enhance service delivery

What we look for


Required

• 1 – 3 years of relevant working experience
• Excellent academic background, a bachelor’s degree in IT, or similar
• Advanced MS Office user
• Ability to work effectively with all levels of end users and IT personnel
• Excellent business writing and verbal communication skills both in Greek and English
• Excellent analytical, project management, communication, problem solving, interpersonal and teaming skills
• Outstanding organizational skills, flexibility and ability to work under tight deadlines
• Willingness to learn, proactivity, openness to work in a multicultural environment

Desirable

• Experience in a Big4 professional services firm
• Solid negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally

What we offer

• Competitive remuneration package: You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions.
• Flexible working arrangements: We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.
• Personalized learning experience and career development: We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership & Development process, all of which can lead to a meaningful impact and success as defined by you.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.
• Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the Top Employers, Great Place to Work and Best Workplaces for Women awards for 2024.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.


The exceptional EY experience. It’s yours to build.


Apply now.


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