Novibet is looking for a Technical Operations Analyst (Tech Ops Analyst) to join our responsible team for supporting internal procedures and business teams on our platform.
Novibet, founded in 2010, is an established Game Tech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
You will be joining a tight-knit, friendly, professional team of dedicated people who provide support, get excited to solve tough problems, and like seeing results fast. Also, you will work on all aspects of troubleshooting mission-critical 24/7 client operations.
Are you ready to become a real problem solver in i-Gaming?
Here we are:

Role

• Provide 1st level technical support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system
• Direct escalation to internal support teams in cases that a resolution is not immediately possible and following up incidents through resolution
• Perform incident management process taking any necessary steps to restore service and return the platform to normal operations as quickly as possible (Atlassian Jira ITSM)
• Proactive monitoring of live production environment and event management based on internal dashboards and application health alerts generated by monitoring tools (Prometheus, Grafana)
• Subsequent testing conduction to detect and confirm application defects and external service providers issues, following up with the relevant stakeholders
• Cooperate with developer teams, providing 1st level real time production logs investigation and retrieval (ELK Stack - Kibana)
• Perform IT operations procedures in the production environment (Octopus Deploy)
• Perform release deployment operations in the production environment (Octopus Deploy)
• Hands-on handling and troubleshooting of a wide variety of support matters
• Build internal knowledge base and document articles to improve internal incident management process
• Speedily interpret and analyze data from various sources in a fast-moving and changing environment

Requirements

• BSc in Information Technology
• 1-2 years of experience in a production support environment
• ITIL Foundation certified or equivalent experience working in an organization adopting ITIL best practices will be a strong asset
• Experience working in an organization adopting Incident Management and IT operations best practices will be a strong asset
• Microsoft certifications would be considered as an asset in this area
• Nice to have experience with monitoring tools and applications such as Grafana, Zabbix, Prometheus, PRTG, Nagios and Kibana
• Nice to have experience with ITSM tools like Atlassian Jira, Confluence and Opsgenie
• Exceptional written and verbal communication skills, in both Greek and English
• Willingness to work both day and night shifts in a rotation
• Excellent interpersonal and customer service skills
• i Gaming background will be considered an asset
• Keep abreast of current technology
• Ability to efficiently solve problems
• Good technical knowledge
• Attention to detail

Benefits
At Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily!
We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!
We are proud to offer our team the following:

• Competitive remuneration and benefits package including bonus scheme
• Recognition and reward programs to recognize your achievements and contributions
• All the gear you need to support your everyday work life
• A lot of special celebrations, sports and well-being events and team bonding activities
• Supportive team - friendly, international and multicultural environment
• Focus on our people's career development, empowering our team with internal rotation continuous feedback and training

• Outstanding health medical plan etc.

Novibet regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.
All applications will be treated with strict confidentiality.