Job description

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

• Support business line management in day to day operational and administrative management of the business
• Assist in the adoption of Group’s and regulatory policies/guidelines, including the design site specific procedure and internal control workflow, and in the adherence to conduct and control best practices
• Aid in the preparation of product papers for new products, services or processes
• Support business line management in the proposition and internal adoption of new business initiatives
• Assist to analyse new regulatory requirements and their impact for each product class and liaise with all regulatory parties internal and external as required
• Support business manager to manage initiatives and ad hoc assignments
• Participate in system development workgroup, perform business impact analysis and monitor projects progress
• Ensure that strong working relationships are developed and maintained with all other Business support and functional team

Requirements

• University degree in Business Administration or other relevant qualifications
• Minimum of three years of experience in banking or financial institutions , preferably with experience in business administration/management, and risk and control management
• Experience in Global Markets COO office, with knowledge in Global Markets business is a plus
• Strong analytical, problem solving and reporting skills and able to critically evaluate information gather from multiple sources and reconcile conflicts
• Attentiveness to details, self motivated, and ability to work under pressure
• Good communication, interpersonal skills and sense of ownership
• Highly adaptable to changes and challenges
• Proficiency in both English and Chinese, fluency in Mandarin an advantage
• Great sense of ownership and serving mindset to ensure efficient and effective customer services processes.

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