Job description

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Information Technology
The IT Department is committed to technical excellence, innovation, and continuous improvement. Through the continuous delivery of the right IT solutions, reliable IT infrastructure services, and technological innovations, the team works seamlessly with business partners to provide the bank's customers with the most efficient and secure banking experience, products and financial services. Through our IT solutions, we provide a sophisticated range of products and customer-centric services, as well as frictionless banking experiences for our customers anywhere and anytime. If you join IT, you are provided with the opportunity to work on a wide range of IT projects, utilising the latest technologies and agile delivery models in order to achieve strategic business growth and enhance operational efficiency for businesses.
We are currently seeking a high caliber professional to join our department as IT System Analyst.

• Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand.
• End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
• Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service’s direction.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.
• Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality.
• Provide support to Dev Ops teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge.
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change.
• Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the Dev Ops team,
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
• Responsible for automating the continuous integration / continuous delivery pipeline within a Dev Ops Product/Service team driving a culture of continuous improvement.
• Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.

Requirements

• University Degree or above
• Strong attention to details, with ability to work independently and under pressure
• Good communication, interpersonal and organizational skills
• Strong change orientation and initiative on continual improvements
• Proficiency in both English and Chinese; written and spoken
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes