Job description

A Career with Hang Seng Bank


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Insurance


Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.


Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.


We are currently seeking a high caliber professional to join our department as Policy Administration Manager.


Principal Responsibilities

• Recommend policy and general guidelines for policy administration so as to ensure a smooth and efficient operation of the support services
• Assist the manager to formulate and develop strategies related to policy administration in order to get client satisfaction through continuous improvement
• Monitor the changes and improvement in policy related administration and operation
• Ensure the administrative services provided are in good quality and can meet client satisfaction
• Enhance and improve overall communication with other department in providing policy administrative services
• Ensure all activities are delivered in accordance with the procedures and service standard and the business operates in accordance with Group and regulatory compliance and with robust internal control
• Arrange and provide training to internal team members as well as external parties such as frontline staff/coordinators in matters concerning policy servicing for upholding of a professional servicing team as well as effective communication with different sales channels
• Initiate system enhancement for business growth and enhance service efficiency; prepare user requirement and assist in UAT
• Perform balance sheet reconciliation and substantiation of ledger accounts related to insurance policy on regular basis. Conduct exceptional reporting, investigate and resolve discrepancies by collaborating with stakeholders (finance, operations, IT, etc) to ensure fulfillment of internal and external guideline and regulatory requirement

Requirements

• University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations
• Minimum of 8 years’ relevant experience in life insurance industry, with exposure in insurance policy administration and customer service a definite advantage
• Knowledge of life insurance products and solid understanding of insurance operations
• Strong service orientation, with good interpersonal and communication skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered for the position of Assistant Policy Administration Manager)
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