Hong Kong Job Openings

HSBC HK

Prestige Sales Leader / Manager - Hang Seng Bank (HK)

Mong Kok

FULL TIME

September 23, 2024

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Retail Distribution
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our branch network as Prestige Sales Leader/Manager.

Principal responsibilities

Formulate and implement localized sales and marketing plans for the Prestige Banking Centre to achieve the assigned business targets, as well as direct and manage the operation of the centre to maximize service quality and productivity
Develop relationship management systems and implement various customer loyalty programs to maximize customer loyalty and monitor customer attrition rate
Organize product briefing, experience sharing and role play sessions to enhance team members’ product/ investment knowledge and selling skills
Manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting by observing the relevant policies and guidelines issued by the Bank and the Group

Requirements

University degree in Business Administration or other relevant qualifications such as CFA, CFP or CFMP
Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
Minimum 10 years of sales experience including 5 years in managing the portfolio of high net worth customers
Good communication, interpersonal and analytical skills
Strong self-motivation and drive to succeed, with ability to work under pressure
Proficiency in both English and Chinese
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Able to inspire others to achieve their goals/ambitions in a variety of situations

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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