Responsibilities:

• Resolve customer issues via email, Slack, and Skype.
• Collaborate with representatives from other online platforms.
• Assist customers with API integration into our gateway.
• Build and maintain the processing environment.
• Identify and document bugs and feature requests.
• Manage communication with merchants and third parties.
• Conduct manual QA of integrations with our partners.

Requirements:

• Experience in technical or customer support.
• Fluency in Mandarin, Thai, or Korean is preferred.
• Strong organizational, analytical, written, and verbal communication skills.
• Passion for troubleshooting and a commitment to continuous learning.
• Exceptional attention to detail.
• Ability to quickly learn and adapt to new features and innovations.
• Initiative and willingness to learn.
• Proficiency in Microsoft Office, G Suite, Zoom, Slack, and Trello.

Job Types: Full-time, Contract
Pay: $25,000.00 - $30,000.00 per month
Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay