Your responsibilities

• Provide operational support for certain global IT Services, such as Cyber Security Endpoint Protection, IT System and Network Monitoring and/or IT Server System Patching, with gradual involvement and expansions.
• Provide L2 support for these services and cooperate with the global IT team (i.e. IT security topics, IT projects in the mentioned services mainly but not only).
• Establish and ensure standard, reliable and effective operations of IT services, even beyond the guidelines.
• Continuously improve these IT service operations and related standards.
• Analyze logs, events, incidents regular basis such as Cyber Security Endpoint Incidents, Monitoring Events, Server Patching Events, etc. Based on the analysis propose, define, execute and follow-up professional corrective actions to resolve the incidents.
• Manage and document IT System Patching, Cyber Security Endpoint Protection, IT System Monitoring incidents in the ticketing system.
• Collaboration in the definition of local and/or global standards.
• Close cooperation with IT and other departments (i.e. with the Risk & Security function during audits).

Your profile

• Broad experiences in IT service supports and operations.
• Deep understanding one of supported services: IT System and Network Monitoring services and IT Server System Patching.
• Good knowledge of MS infrastructure services mainly on-prem and cloud based as well. Additional administration skills required at least in one of listed technologies: Cisco Networking, VMware v Sphere, HCL Big Fix, Solar Winds Orion, Microsoft Defender or Trellix e PO/ENS/ATP.
• Problem solving thinking, capable to analyze and propose solutions or workarounds.
• Proactive, self-confident attitude but able and capable to follow standards and policies.
• Good English knowledge, German knowledge is an advantage.
• 3-5 years L1 and/or L2 Level support experiences ideally in one of the mentioned services above.
• Readiness for continuous trainings and educations.
• Willingness to work flexibly if needed (possible out-of-hours assignments).
• Willingness to work with colleagues from different cultures.
• Willingness to travel internationally (up to 5 %).

Your benefits

• Competitive salary and other benefits (cafeteria).
• Participation in international projects.
• Successful and fast-growing company.
• Home office (40 %).