The Process Quality Assurance (PQA) Team sits within the Technology division as part of the Organization Project Management Office.
The IT Project QA Senior Analyst is responsible for reviewing the Technology Book of Work for completion of required documents and their timelines.
Documents are scoped and reviewed as they are completed in the Project Tracking System. Continuous improvement of the PQA framework and knowledge sharing with the Project Management Community are key areas of focus.

The IT Project QA Senior Analyst will apply in-depth disciplinary knowledge to contribute to the development of new techniques and the improvement of processes and workflow and integrate subject matter and industry expertise whilst applying in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Responsibilities:

• Identifying key quality and control risks in work efforts that impact application reliability, stability and availability through efficient, effective and accurate control and quality focused inspections.
  
• Providing technology managers with ongoing monitoring of the compliance and quality status of their key projects and programs.
  
• Collaborate technology teams with quantitative measures as well as qualitative observations and recommendations on major themes and trends related to process adherence.
  
• Supporting the annual SDLC standards authoring cycle, ensuring clear communication of changes to standards and tool set is delivered to clients.
  
• Contributing to the ongoing enhancement of the team’s toolset, including Database and dashboard solutions.
  
• Liaising with specific technology management organization highlighting areas of risk and solutions to mitigate that risk.
  

Qualifications:

• 3-5 years of experience in an IT, project management, or leadership role
  
• Solid technical work experience ideally within a QA process background
  
• Experience in managing processes and influencing stakeholders
  
• Strong communication skills both written and verbal
  
• Fluency in English
  
• Good attention to detail able to identify issues and suggest improvements
  
• Proven experience of coaching and mentoring of team members
  
• Experience of application of process improvement tools and techniques
  
• Ability to resolve issues with stakeholders across functions and organizational levels
  

Benefits:

• Competitive compensation package with a wide range of benefits:
  
• Cafeteria Program
  
• Remote Working Allowance - for colleagues working in hybrid and remote work models
  
• Paid Parental Leave Program - maternity leave and paternity leave
  
• Private Medical Care Program and onsite medical rooms at our offices
  
• Pension Plan Contribution to voluntary pension fund
  
• Group Life Insurance
  
• Employee Assistance Program
  
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  
• Flexible work arrangements to support colleagues’ in managing work - life balance
  
• Continuous career progression opportunities across geographies and business lines
  
• Inclusive and friendly corporate culture
  
• Socially active employee communities with diverse networking opportunities
  

Apply to join the world’s most global bank and discover the true extent of your capabilities!
-
Job Family Group:
Technology-
Job Family:
Technology Project Management-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting