The Identity Access Management Operations (IAM Ops) is a global organization within Citi with 600+ employees located across the globe; IAM OPS Budapest has 200+ colleagues locally. IAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.
Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.
This role will provide opportunities to understand and learn the special characteristics of a global team within a multinational company. Employees will be introduced to the structure of the Citi Operations & Technology segment and the ID Administration Department. During the trainings the employees will be introduced to Citi policies, IAM OPS requirements, several security systems, Citi and IAM OPS related communication standards. Beside all these candidates will get familiar with cultural diversity and multinational values in a fast-moving environment. Great number of internal training opportunities with insight into many different areas.

What you will do:

• Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds.
• Utilize key information security administration tools.
• Support bulk customer requests for comparable granting of entitlements
• Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance.
• Perform ID provisioning/deprovisioning such as developer and Admin IDs and basic Functional ID related processes.
• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.
• Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
• Participate on compliance conference calls and team meetings.
• Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM OPS Service Catalogue requirements for simple thru complex, multi-tiered applications.
• Demonstrates basic understanding of Citi Lean processes .
• Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.
• Identifies potential compliance issues and raise to management attention.

Your profile:

• Minimum High School Degree, however Bachelor's degree is an advantage.
• Career starters, fresh graduates are welcome, 1 year or more relevant experience is an advantage.
• Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred.
• Demonstrated technical knowledge and experience of MS Office tools.
• Effective communication skills, both written and spoken English.
• Demonstrate information security mindset.
• Utilize Microsoft applications for creating and maintaining basic files.
• Strong communications skills.
• Being able to learn to use numerous different systems on a basic level.
• Willingness to work rotational shifts.

-
Job Family Group:
Technology-
Job Family:
Infrastructure-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting