Hungary Job Openings
Roche
People Support Operations Specialist - Spanish speaking
Budapest
FULL TIME
September 20, 2024
The opportunity:
As a People Support Operations Specialist - Spanish speaking you are part of a dynamic, vivid and spiritful team supporting our EMEA affiliates. This team is the first point of contact for all People & Culture (P&C) inquiries and services for all Roche people (employees, candidates, contingents, retirees, managers, People & Culture stakeholders, etc.). The team delivers customer service and advisory support to P&C and business partners on global P&C systems and processes, ensuring end-to-end process completion in line with our customer-focused principles. As a qualified expert, you are:
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Providing direct end-to-end support to company employees and company management as part of a centralized support solutions function to handle a variety of P&C related transactions, queries and related support
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Receiving, responding and anticipating requests concerning P&C policies/programs, such as (but not limited to) employee lifecycle (joiner, mover, leaver processes), compensation & benefits, mobility, and pay & time management
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Responding to practice/training inquiries via online resources and/or telephone and process various paper and electronic forms
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Performing P&C data maintenance or analysis
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Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives
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Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way
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Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness.
Who you are:
We are looking for someone who is self-motivated, really passionate about their job and understands that providing a high-quality service is essential for the organization. Furthermore, you have:
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Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
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Multi-cultural acceptance, ability to work in a fast-paced and changing environment
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Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)
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Fluent in written and spoken English and Spanish.
In exchange we provide you with:
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Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
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Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week, and we provide fully remote working conditions within Hungary).
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A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
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