We are looking for a
Senior Business Analyst (Loyalty)
for onsite work at a major bank.

As a Business Analyst (Loyalty), you will bridge the gap between business needs and technical solutions for our loyalty program. You will play a crucial role in defining and delivering loyalty initiatives by collaborating with product, IT, and development teams. This role requires strong analytical skills, an understanding of system architecture, and the ability to translate business requirements into technical specifications. You will also drive the implementation of technology solutions that improve customer engagement, program scalability, and performance.

What your job will be

Technical Requirements & Solution Design:

• Gather, document, and translate business requirements into detailed technical specifications for development teams.
• Work closely with IT, development, and product teams to design and implement technology solutions that support the loyalty program’s objectives.
• Ensure that all technical requirements are feasible, scalable, and aligned with the organization’s technology stack and capabilities.

System Integration & Data Flow:

• Manage and oversee the integration of loyalty systems with CRM platforms, customer databases, and third-party applications.
• Analyze and map out data flows between systems to ensure the seamless exchange of customer and loyalty-related data across various platforms.
• Identify and address data integrity, security, and compliance issues, ensuring all customer data is protected.

Loyalty Platform Management:

• Serve as a key technical person for loyalty platform purchasing, deployment, configuration and enhancements, including managing the implementation of new features, rewards systems, and customer-facing functionalities.
• Collaborate with vendors, third-party providers, and internal teams to manage platform upgrades, new integrations, and troubleshooting.
• Optimize loyalty technology by suggesting improvements and enhancements based on business needs and performance metrics.

Testing & Quality Assurance:

• Define testing requirements, create test cases, and ensure thorough user acceptance testing (UAT) before launching new loyalty features or system updates.
• Work with QA teams to identify bugs and performance issues, ensuring swift resolution and minimal impact on the user experience.
• Ensure that loyalty program enhancements are properly tested and validated against both business and technical requirements.

Collaboration & Stakeholder Communication:

• Act as the liaison between business stakeholders, product owners, and technical teams to ensure loyalty projects are aligned with strategic objectives.
• Present technical insights and updates in a clear, concise manner to non-technical stakeholders, translating complex technical concepts into business terms.
• Ensure all relevant parties are informed of technical changes, timelines, and impacts on the customer experience.

Qualifications

• 3-5 years of experience as a business analyst, with a strong focus on technology, system integration, and data management.
• Proven experience working with loyalty systems, CRM platforms, or customer engagement solutions.
• Experience in translating business needs into technical specifications and managing the full project lifecycle, from conception to deployment.
• Proficiency in using system analysis tools, SQL, and data visualization platforms such as Tableau, Power BI, or similar.
• Solid understanding of system architecture, APIs, data modeling, and cloud technologies (e.g., AWS, Azure).
• Familiarity with Agile and Scrum methodologies, including the ability to write user stories, manage backlogs, and perform sprint planning.
• Experience with CRM and loyalty platforms, such as Salesforce, Microsoft Dynamics, or similar.
• Strong problem-solving skills with the ability to diagnose technical issues and recommend effective solutions.
• Excellent communication skills with the ability to work cross-functionally and with both technical and non-technical teams.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
• Bachelor’s degree in Computer Science or Information Systems or Engineering or Business or a related field. A Master’s degree or technical certification is a plus.

Advantages

• Experience in the retail, e-commerce, or consumer technology industries.
• Hands-on experience with data integration projects, API management, and cloud-based loyalty systems.
• Familiarity with cybersecurity principles, especially regarding customer data protection and compliance.
• Knowledge of front-end development principles and capabilities
• Knowledge of Agile methodologies and management tools such as JIRA and Confluence
• experience in banking industry

Location: 13th district, Budapest (Hungary); 3 days onsite + 2 day HO per week; PLEASE NOTE that the work includes travelling to Serbia once or twice a month.
How to apply? Send your CV complete with salary expectations (gross, HUF, monthly) to Ms. Lívia Farkas via livia.farkas@abrisconsult.com