Why this job matters

As a Service Operations Engineer you will play crucial part in maintaining worldwide businesses for our customers by handling technically complex incidents.

Key Responsibilities

• Owning, leading and driving issues and representing BT during technical conference calls
• Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
• Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
• Having the opportunity to learn from senior colleagues from wide array of areas
• Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, Vo IP just to name a few) through supporting complex network solutions
• Being a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.

This role will suit you if you have the following skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Ability to comprehend and to oversee various aspects of a problem or a situation

Professional skills:

• In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
• Knowledge of network troubleshooting is required
• 1-2 years of experience in technical support is an advantage
• Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage

Other skills:

• English on a fluent level is a must
• Effective communication

Additional Information

• Having the opportunity to learn from senior colleagues/professional trainers
• Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)
• Competitive salary
• Shift allowance
• Additional benefits
• Smart working (home + office)

Our efforts to become a really good place to work have been honoured with the following awards:

• Family Friendly Mentor Company (2017, 2018, 2019, 2020)
• Family-friendly Company (2012, 2014, 2016)
• Best Workplaces Award 2020 by Szerethető Munkahelyek
• Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk.hu
• Best University Programme in Hungary Award - (2018)
• Best Employer Branding Strategy in Hungary - Gold Medal (2018)
• Best Employer Branding Initiative in the CEE, SSC sector (2018)
• Most attractive employer, SSC sector (2017)
• Best University-Business cooperation of the year in CEE (2017)
• Best SSC in CEE region (2016)

The skills you’ll need

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.