Hungary Job Openings

Citi

Solution Centre Analyst

Budapest

September 13, 2024

The Global Identity Access Management Operations (GIAM Ops) is a global organization within Citi with 600+ employees located across the globe; GIAM OPS Budapest has 200+ colleagues locally. GIAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi. It is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

What you will do:

Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate.
Participate in testing activities, including the creation and execution of basic test scripts.
Apply comprehension of how the team interacts with others in accomplishing objectives.
Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures.
Exchange ideas and information in a concise and clear manner.
Customer inquiry handling over the phone and INC tickets.

Your profile:

0-2 years of relevant experience in office tools and computing and/or customer service.
Good communication of English in verbal and written form
Bachelor’s/University degree or equivalent experience.
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
Effective written and verbal communication skills.
Strong analytic/diagnostic skills.
Ability to work with virtual and in-person teams.
Demonstrated knowledge of operational process changes and improvement.
Willingness to work rotational shifts.

What we can offer you:
By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

-
Job Family Group:
Technology-
Job Family:
Infrastructure-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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