Job location: Budapest, Hungary, 9th District, Mill Park Office Building
Working hours: 40 hours/ week
Office attendance once per week
Support window: M-F: 5:00pm - 01:30am

For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.

OFFER
Competitive salary and cafeteria benefits
Health insurance package at a private clinic
Risk and accident insurance
All You Can Move Sport Pass (at a discounted price)
Chance to be part of a rapidly expanding organization
Training and continuous learning and certification opportunities
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games)
High value awards and recognitions, annual bonus and annual salary review

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

• Handling end-user calls and web queries via tools, phone and email

• Documentation and precise administration, logging of calls on the ticketing tool

• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

• Keep the user informed, own and follow-up ongoing cases

• Maintaining and improving customer satisfaction level

You are:

• Advanced or native in Spanish language and you have upper-intermediate English language skills.

• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).

• You have willing-to-learn attitude & customer-focus mindset.

• Excellent communication skills – both written and spoken

• Flexible, multitasking, dynamic personality, team player attitude

• You have logical thinking, good problem-solving skills.

• Open to work in shifts