Hungary Job Openings
Epicor
System Specialist - L2 Support
Budapest
August 21, 2024
General information
Office (s)
Budapest, HUN
Date Published
Monday, July 22, 2024
Country
Hungary
Job ID
24491
Function
Global Support
Recruiter
Jelinkova, Alena
Description & Requirements
Technical System Specialist
The Technical Systems Specialist is responsible for diagnosing, debugging, repairing, installing, configuring complex computer systems, operating systems, technical applications, complex software, integrated peripherals, networks and/or other complex electro/mechanical hardware. The Analyst will be responsible for providing technical support to customers, fellow product support staff, field engineers, and technicians.
What you will be doing:
The Technical Systems Specialist is responsible for diagnosing, debugging, repairing, installing, configuring complex computer systems, operating systems, technical applications, complex software, integrated peripherals, networks and/or other complex electro/mechanical hardware. The Analyst will be responsible for providing technical support to customers, fellow product support staff, field engineers, and technicians.
What you will be doing:
- Confers with customers via web portal and email to diagnose technical and/or system problems and troubleshoot, repair and test solutions.
- Interact with customers in performing testing, support and troubleshooting technical functions remotely.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Provides expertise regarding installation, troubleshooting and performance tuning of Epicor products, 3rd Party software & component integration, operating systems, complex technical software applications that tightly integrate with the main ERP software system.
- Provides excellent customer management including excellent communication. responsive follow through and advocacy for customer issues.
- Report design problems or bugs to the appropriate team.
- Follows procedures to troubleshoot known issues.
- Assists in mentoring other team members.
- Contributes to and uses the department's knowledge base articles and FAQ's.
- Strong technical skills with a strong desire to dig in and learn.
- Ability to effectively communicate well both verbally and in writing with customers in English
- Good customer experience skills
- Strong problem solving and troubleshooting skills
- Strong PC skills (including email communication, Windows PC navigation, configuration, settings, and ability to research via the web)
- Requires multitasking, good organization skills to produce quality work and manage all day-to-day activities in call tracking system.
- Experience in two or more of the following areas: Windows Server 2012 and later, System Administration or networking, SQL database management and/or Oracle database management
- Requires working on problems of moderate scope, where analysis of situation requires a review of identifiable factors.
- Must be able to exercise judgment within defined procedures to determine appropriate action.
The Global Support Team
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.
We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.
We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
#LI_AJ1
New Job Alerts
company FL Technics
Aviation Component Certifying Staff (wheels and brakes)
November 18, 2024
View Job Description
AMS
Talent Acquisition Specialist - Hungarian speaker (Sanofi)
Budapest
FULL TIME
November 18, 2024
View Job Description
Deutsche Telekom IT Solutions
Business Development Manager - Sales (Cloud Professional Services) - REF3551M
Budapest
FULL TIME
November 18, 2024
View Job Description
HypoVereinsbank - UniCredit
Bankkártya és készpénzkezelés szakember
Budapest
FULL TIME & CONTRACT
November 18, 2024
View Job Description
Citi
Senior Analyst - Identity and Access Management
Budapest
November 18, 2024
View Job Description
AVL Consulting Services
Rendszerfejlesztő mérnök - Haszongépjármű vezérlőrendszer területen
Budapest
November 18, 2024
View Job Description
Looking for similar job?
NXP Semiconductors
Quality Information Systems Engineer
Budapest
FULL TIME
August 27, 2024
View Job Description
Deutsche Telekom IT Solutions
System Architect (GFS) (REF3175Y)
Budapest
FULL TIME
August 21, 2024
View Job Description
New Job Alerts
company FL Technics
Aviation Component Certifying Staff (wheels and brakes)
November 18, 2024
View Job Description
AMS
Talent Acquisition Specialist - Hungarian speaker (Sanofi)
Budapest
FULL TIME
November 18, 2024
View Job Description
Deutsche Telekom IT Solutions
Business Development Manager - Sales (Cloud Professional Services) - REF3551M
Budapest
FULL TIME
November 18, 2024
View Job Description
HypoVereinsbank - UniCredit
Bankkártya és készpénzkezelés szakember
Budapest
FULL TIME & CONTRACT
November 18, 2024
View Job Description
Citi
Senior Analyst - Identity and Access Management
Budapest
November 18, 2024
View Job Description
AVL Consulting Services
Rendszerfejlesztő mérnök - Haszongépjármű vezérlőrendszer területen
Budapest
November 18, 2024
View Job Description