CMS Lead, Senior Consultant
The Customer & Marketing Offering Portfolio focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations.
Work you’ll do

• Provide technical leadership and mentorship to development teams, guiding them through complex technical challenges and ensuring adherence to best practices and coding standards
• Lead the architectural design and strategy for Nuvolo implementations on the Service Now platform, ensuring scalable, secure, and high-performance solutions
• Design and oversee the integration of Nuvolo with other enterprise systems, leveraging Service Now’s capabilities to create seamless and efficient workflows across various platforms
• Collaborate with business stakeholders, project managers, and other IT teams to gather requirements, define technical specifications, and ensure alignment between business needs and technical solutions
• Stay abreast of the latest developments in Service Now and Nuvolo technologies, and proactively introduce innovative solutions and improvements to enhance the overall functionality and performance of the platform

Required Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a similar field required. Master's degree in a similar field would be a plus
• 6-10 years’ experience with Nuvolo/Service Now across Nuvolo GXP Lab asset management. Service Now scripting experience using Java Script, HTML, CSS, XML and web services integration (SOAP, WSDL, REST)
• Experience delivering architectural documentation and implementation
• Experience of working with Data Migration and ERP/IWMS/EAM Implementation engagements
• Expert knowledge of SQL, Relational Databases
• Proven experience managing Software Engineers, Business Analysts, and Testers
• Exposure to Agile application implementation methodology
• Strong problem-solving skills and the ability to think strategically about complex issues
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams
• Expert knowledge of multiple programming languages and the ability to manage and propose proper technology choices to determine what technology and methods can be combined for the optimal result in an ever-changing product landscape

Preferred Skills:

• Proven ability to drive digital transformation initiatives that have resulted in significant business impact
• Experience in regulated industries, particularly in healthcare or pharmaceuticals
• Good understanding in service portals and hands-on experience in Widget, Instance, and Pages
• Experience with mobile development, Ajax, Jelly, Glide, and j Query
• Integration experience with Web Services, Middleware Solutions such as TIBCO, J2EE, J2ME, JSP, Servlets, Java Scripts, JDBC, AJAX, XML, SQL Server 2008R/2012, Oracle 9i/10g/11g, MS-Access, My SQL, EDI, XSLT, .Net or other integration technologies

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We provide our professionals with a variety of learning and networking opportunities, some of which are:

• Intensive trainings on latest technologies from eminent external trainers.
• Internal trainings and workshops.
• Subscriptions to prominent online training platforms, such as Lynda.
• Hackathons and tech challenges to exercise your front-end skills.
• Freedom to adopt and use the latest technologies in your live projects.
• Travel opportunity (wherever possible) to work at the client’s location or at our global offices.

Apart from the above, you will have access to DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.