India Job Openings

Aditya Birla Group

Manager CRM & Engagement

September 6, 2024

Designation: Manager

Updated: September 06, 2024

Location: Maharashtra, India

Organization: Paints HO

Job Description:
Job Description: Manager – CRM and customer engagement
Location: Mumbai , HO (Worli)
Department: Customer Experience
About Us:
Birla Opus is a leading innovator in the paint industry, renowned for our commitment to excellence and customer satisfaction. Our mission is to provide top-quality products and unparalleled service to our clients. We are looking for a dedicated and experienced CRM Manager to join our team and contribute to our success by managing customer interactions and ensuring seamless journey.
Position Overview:
The CRM Manager is a pivotal role within our organization, responsible for managing customer interactions and lifecycle at various stages and connecting dots across platforms for different persona’s. This role demands a blend of technical expertise, sales acumen, and superior customer service skills. The ideal candidate will have a deep understanding of CRM systems, integration of communications channels like whatsapp/SMS/emails. Should be able to understanding business requirements (BRD) , converting requirements into solutions, and a proven track record in project management and customer relationship management/vendor management.
Key Responsibilities:

Develop and implement CRM strategies that improve customer retention and drive loyalty.
Collaborate with marketing, sales, and customer service & digital teams to ensure CRM strategies align with business goals.
Manage the CRM system and ensure data integrity and accuracy.
Create and execute marketing campaigns to nurture leads and engage customers.
Measure and report on the effectiveness of CRM activities and campaigns.
Stay current with industry trends and best practices in CRM.
Train team members on CRM usage and best practices.
Utilize data analytics to segment customers, identify trends, and optimize customer communications
Collaborate with IT and operations teams to ensure seamless integration of technology solutions and optimize their performance.

Requirements:

Bachelor’s degree in marketing, Business Administration, or related field (master’s degree preferred)
8-10 Yrs Proven experience as a CRM Manager or similar role in a B2B or B2C environment. (Coding/Techie – Added Advantage)
Strong understanding of CRM principles and practices.
Proficiency in CRM software (Salesforce, Hub Spot, etc.) and marketing automation tools.
Excellent analytical skills with the ability to interpret complex data sets.
Strategic thinker with a passion for customer satisfaction and retention.
Strong communication and interpersonal skills.

Ability to manage multiple projects and priorities simultaneously.

Qualifications:

Graduate

Minimum Experience Level:
6-13 Years

Report to:
Deputy General Manager

New Job Alerts

Lilly

Sr. Director - Quality Transformation and Technology

Indianapolis

FULL TIME

November 19, 2024

View Job Description

ADIENTONE INDIA PRIVATE LIMITED

Boiler Technician

Indianapolis

FULL TIME & CONTRACT

November 19, 2024

View Job Description

Lilly

Engineer - TS/MS

Indianapolis

FULL TIME

November 19, 2024

View Job Description

Lilly

Senior Director - LVA Digital Transformation

Indianapolis

FULL TIME

November 19, 2024

View Job Description

Lilly

Quality Assurance Batch Disposition Representative

Indianapolis

FULL TIME

November 19, 2024

View Job Description

Deloitte

Seasonal JSG Delivery Tax Consultant II

Indianapolis

FULL TIME

November 19, 2024

View Job Description

Deloitte

Seasonal JSG Tax Delivery Manager

Manager – Development & Partnership

FULL TIME

August 31, 2024

View Job Description

Sterlite Power Transmission Limited

Assistant Manager- Design & Engineering

Gurgaon

August 31, 2024

View Job Description

Amogha Polymers (India) Private Limited

Wanted Assitant Manager Quality Assurance/Injection Moulding

Coimbatore

FULL TIME

August 31, 2024

View Job Description

Assettrustservices

Assistant General Manager - Sales

FULL TIME