Job Description: Restaurant Manager
About us:
House of Wok is a Pan-Asian restaurant chain that has rapidly grown to become one of the most beloved and esteemed culinary destinations throughout India. Our story began in October 2019, when two childhood friends, who lacked any prior experience in the food industry but shared a fervent passion for gastronomy, embarked on a journey to create a distinctive culinary experience. Our passion and love for food continue to drive us to take our brand to new heights. Currently operating five outlets with five more in the opening phase, we are excited to bring our culinary excellence to even more locations. Looking ahead, we have grand plans for the future, with a plethora of exciting new developments in the pipeline, including the opening of 10 more outlets in 2024 in North, West and East India. We pledge to continue to delight our customers with the finest of Pan-Asian cuisine, prepared with the freshest and most authentic ingredients.
About the role:
We are seeking an experienced restaurant manager who can oversee day-to-day operations and maintain high food standards. The restaurant manager will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees.
Responsibilities:

• Oversee restaurant operations and ensure a smooth flow
• Maintain a positive restaurant culture
• Ensure proper compliance with restaurant hygiene regulations
• Interact with diners and build positive rapport with different types of people
• Supervise both kitchen staff and waitstaff, providing necessary feedback
• Communicate with diners and mitigate potential conflicts
• Organize and take stock of restaurant supplies
• Creating staffing rosters and payroll for staff
• Ensuring compliance with licensing, hygiene and health and safety legislation.
• Overseeing stock levels and ordering supplies.
• Handling customer enquiries and complaints.
• Taking reservations.
• Greeting and advising customers.

Skills and qualifications

• Proven 3-5 years of work experience in a restaurant setting
• Demonstrated customer service skills
• Understanding of financial management
• Strong knowledge of restaurant management software
• Ability to memorize and explain the restaurant’s menu
• Willingness to work flexible hours
• Clear verbal communication skills
• Ability to stand and walk for long periods of time
• Clear attention to detail
• Problem-solving skills
• Knowledge of current food and beverage trends

Description
Must be located in Delhi
Job Type: Full-time
Benefits:

• Food provided
• Paid time off

Schedule:

• Fixed shift
• Rotational shift

Work Location: In person