IT Staff – Multi-Hotel Support
We are seeking a skilled IT Staff member to support the technology infrastructure across all our 6 hotel units, ensuring seamless performance of hardware, software, and network systems.
Key Responsibilities:
· Provide technical support for all IT systems across six hotel properties, including computers, networks, telecommunication systems, and property management systems (PMS).
· Monitor and maintain network infrastructure, ensuring all systems are secure, up-to-date, and operating efficiently.
· Troubleshoot hardware and software issues for hotel staff and ensure timely resolution.
· Manage user accounts, access rights, and data security protocols for hotel employees.
· Assist in the installation and configuration of new hardware and software across all hotel units.
· Ensure regular data backups and disaster recovery processes are in place and functional.
· Monitor and ensure internet and Wi-Fi connectivity is optimized for guest satisfaction across all properties.
· Collaborate with hotel management to assess IT needs, recommend improvements, and implement new technologies as necessary.
· Ensure compliance with data protection regulations and maintain cyber security measures.
· Maintain documentation for all IT assets, processes, and configurations.
· Provide training and technical support to hotel staff as needed.
Requirements:
· Proven experience as an IT technician or similar role, ideally within a multi-unit or hospitality environment.
· Strong knowledge of network systems, server management, and hardware/software troubleshooting.
· Experience with property management systems (PMS) and point-of-sale (POS) systems is an advantage.
· Familiarity with data protection and cyber security protocols.
· Strong problem-solving abilities and attention to detail.
· Ability to work independently and manage IT support across multiple locations.
· Excellent communication skills, with the ability to explain technical issues to non-technical staff.
· Degree or certification in Information Technology, Computer Science, or a related field is preferred.
For interested applicants, please send your latest resume along with your photograph to hr@impihotels.com by the latest 31st of October 2024.
Jenis Pekerjaan: Penuh Waktu
Tenggat Lamaran: 23/10/2024