What You'll Do :
What You’ll Need To Succeed :

• Bachelor's degree in Business Management, Marketing, Communications, or a related field.
• Minimum 5 years of experience in sales, customer experience, customer service, or customer experience management, preferably in the luxury retail industry.
• Demonstrated experience in training and developing employees' skills in customer service and sales, with a proven track record of enhancing team performance.
• Proven experience in leading teams with the ability to inspire, motivate, and foster a high-performance culture.
• Strong data analysis skills to interpret customer data and develop effective, data-driven strategies to improve customer experience and sales performance.
• Exceptional interpersonal skills to build and maintain strong relationships with customers and various stakeholders.
• Strong customer service orientation with a deep understanding of customer needs and expectations, particularly in the luxury retail industry.
• Flexibility and the ability to adapt quickly in a dynamic, fast-paced environment.
• Comprehensive understanding of the luxury retail industry, including market trends, customer preferences, and competition.
• Experience in managing and analyzing customer feedback, with the ability to implement actionable improvements based on insights.
• Familiarity with CRM software and customer analysis tools such as Salesforce, Hub Spot, or similar tools.