ABOUT BIASA: Born from an innate desire to bridge attainable luxury with extraordinary simplicity, BIASA is more than fashion. Intricate detailing, creative artistry, and a high standard for quality fabrics set BIASA apart. An innovative fusion of fashion and art, BIASA showcases unique designs that adorn the body and exalts senses.
ABOUT THE ROLE: This role responsible for overseeing the management and maintenance of assigned villas. You'll lead and coordinate a team, manage relationships with property owners and vendors, and ensure that every aspect of the property meets the highest standards of quality and service.
DUTIES & RESPONSIBILITIES:

• Overseeing the daily operations of the villas (oversee, maintain, and inspect the property), ensuring all guest experiences meet the highest standards of luxury, comfort, and satisfaction
• Lead and supervise a team of Housekeepers, Maintenance staff, Gardeners, and Pool Maintenance personnel (training, scheduling, performance monitoring), ensuring they are performing their duties to deliver exceptional guest service
• Efficiently coordinate daily operations with the Maintenance Team and other departments to ensure guest satisfaction
• Oversee utility management, bill payments, and purchases
• Assist in developing and maintaining relationships with guests, ensuring their satisfaction throughout their stay
• Handle guest feedback and resolve any issues or complaints in a professional and timely manner
• Assist in developing and implementing standard operating procedures to enhance operational efficiency
• Reviewing and analyzing guest feedback to continuously improve guest satisfaction.
• Handle and control petty cash for staff.
• Maintain and enhance team collaboration.
• Ensure attention to detail in maintaining and improving the property.
• Foster strong relationships with vendors/suppliers, property owners, and marketing agencies.
• Implement creative problem-solving and alternative thinking to resolve issues.

Educational Qualifications, Skills & Experience:

• Proven experience as a Villa Manager or Property Manager with at least 2 years in a similar role.
• Experience in the hospitality industry.
• Strong understanding of property maintenance.
• Proficiency in English; multilingualism is an asset.
• Strong leadership skills.
• Highly responsible and reliable.

Job Type: Full-time
Experience:

• Villa/Property Manager: 2 years (Required)

Language:

• English (Required)