Access to Care - Reception UPMC Kildare

Location: UPMC Kildare Hospital
Job type: Permanent
Overview of role:
The Access to Care Team provides end to end administration support to the hospital and its functions. Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for the following areas, but are not limited to, Front of House, Admissions, Outpatient clinics and Medical Records. The access to care advisor will report to the Access to Care Team leader in UPMC Kildare. This is a full time administration position, 39 hours across five days with monthly Saturday rotation.

Primary Duties and Responsibilities:

Responsible for the efficient processing of all Access to Care functions throughout the Hospital. The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Kildare Hospital.
Duties include but are not limited to the following:

Reception:
Deliver a patient centred excellence experience to all our patients and stakeholders internally and externally.
Manage all Contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
Distribution and tracking daily of key registration process for all internal stakeholders.
Manage car park enquires in conjunction with the UPMC facility and senior management team.
Manage call volumes to the hospital and action all queries in an efficient and professional manner
Manage all voicemails on the weblog, deliver messages to relevant internal colleagues and call back callers to confirm receipt of message and actions taken to follow up.
Responsible for Healthlink, the health mail platform. Ensure all referrals are responded to and sent to our consultants internally. All generic referrals are followed up for clinical vetting and distributed according.
Manage the outpatient clinic diary schedule, liaising with Consultants to ensure efficient distribution of all hospital consultant rooms.
Admissions
Responsibility for the smooth running and admission of all patients attending the admissions desk daily.
The Access to Care Advisors work closely with the Clinical team, Consultants, Access to Care Team leader & Manager, and UPMC Kildare General Manager to ensure the smooth running of all admissions.
All patients’ details must be checked and confirmed in accordance with the international patient safety goal#1.
All Insurance & revenue collections are completed daily.
DNA & cancellations are actioned and communicated to all relevant departments.
All reports are actioned daily and distributed internally and externally to stakeholders as required.
Responsible for end of day cash reporting.
Liaise with the Theatre scheduling and medical records team each day on patient bookings.
Flexibility in roster to ensure all patients are checked in by end of day

Qualifications & Experience:
Qualifications & Experience
Two years’ experience in a similar role
Business/Secretarial Qualification
Excellent working knowledge of Microsoft Office Packages.
Medical Secretary experience is highly desirable.


Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.