Job Description
HOW MIGHT YOU DEFY IMAGINATION?
You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.
Be part of Amgen's expanding Drug Product Operations at the Dun Laoghaire site in Dublin, Ireland, key and expanding site in Amgen’s global manufacturing network and Amgen’s global Lyophilisation centre of excellence.
Business Resilience Manager
Live
What you will do
Let’s do this! Let’s change the world! In this vital role, you will lead the Business Resiliency program for Amgen Dun Laoghaire (ADL). Business Resilience strives to identify, understand, and reduce the risks of business disruptions, to respond quickly and safely to any events that affect our staff or assets, and to restore and resume our critical business operations as soon as possible across all Amgen sites and functions.
The program consists of five disciplines that help the company prepare for and respond to various risks and disruptions: Risk Management, Emergency Management, Crisis Management, Business Continuity and Disaster Recovery. It defines the requirements, framework, and governance, as well as provides resources and tools to support functions, locations, and regions.
Responsibilities Include:
Program Management:

• Establishing a governance structure for strategic planning and execution of all Business Resilience elements, including identification and assessment of risk, tracking of mitigation actions, maintenance of strategic plans, and monitoring of overall program health, in compliance with policy, standards, and procedures.
• Developing overarching plans, checklists, trainings, exercises, and program health metrics.
• Representing ADL at the Operations Business Resiliency Network.
• Collaborating closely with Global Security, Global Business Continuity (BC), Environmental Health, Safety & Sustainability, Site Leadership, Critical Business Units, Integrated Service Providers (ISP), and other partners. Coordinating with the Digital Technologies and Innovation team on Disaster Recovery.
• Developing relationships with external partners and collaborators such as emergency management agencies, utilities, and critical recovery service providers.
• Providing training to team members to sustain bench strength in key response positions.
• Facilitating tabletop and full-scale site exercises, and incorporating lessons learned.
• Developing tools and reports for effective monitoring of Business Resiliency
• Extending oversight of the program elements to our network of key suppliers and service providers.
• Leading continuous improvement of the Business Resiliency program

Subject Matter Expertise in the Following Areas:
Risk Management:

• Identify, assess, and mitigate risks impacting ADL using Amgen’s operations risk management framework.
• Own and lead ADL’s business risks portfolio and escalations to Operations Network level, as appropriate.
• Facilitate Executive Management review of site risks and mitigations.
• Develop cases for risk-related projects.
• Provide risk assessment and/or risk management support for capital projects.
• Work with insurance provider on risk quantification and recommendations.

Crisis Management:

• Lead Crisis Management at ADL by working closely with Site Leadership, key business functions, integrated service providers (ISP), and network support functions.
• Create and maintain site Crisis Management plans including actions, roles and responsibilities, communication protocols, and develop effective templates for event documentation.
• Serve as facilitator of the site Incident Management Team (IMT) and in the event of an incident, integrate site, regional, and global support teams to ensure a coordinated response, recovery, and communications.
• Plan and lead execution of coordinated training exercises
• Document Lessons Learned and lead after-action reviews with Site Leadership and appropriate partners after training exercises and real event activations.

Business Continuity:

• Facilitate the identification of potential business disruption scenarios working closely with our global and local business process owners, and key service providers.
• Drive development of Business Continuity plans for all key functions, extending into key suppliers and service providers
• Establish and maintain a Business Continuity program to ensure plans are in-place, up to date with current risks, and mitigation actions are appropriate for the timely recovery of physical structures, processes, and services.
• Facilitate tabletop and full-scale site exercises, and incorporates lessons learned.

Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The hard-working professional we seek is a dedicated team-player with these qualifications.
Basic Qualifications:

• Master’s Degree or Bachelor’s degree and 5 years of experience in pharmaceutical, medical device and/or biotechnology Industry.

AND

• 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, and programs

Preferred Qualifications:

• Experience in Biotech, pharmaceutical or GXP industry. Knowledgeable about Manufacturing, Facilities, Engineering, Warehouse, and Laboratory Operations.
• Excellent leadership, coordination, communication, presentation, and facilitation skills.
• Works effectively with diverse departmental groups and possesses strong influencing skills.
• Experience in developing and efficiently conducting cross-functional strategic initiatives.
• Experience leading projects and programs.
• Experience facilitating risk assessments, and with risk management frameworks, processes, and tools.
• Experience delivering emergency, crisis, or risk management training.
• Experience leading incident response and capturing intel.
• Self-motivated, proactive, independent, and adaptable with ability to respond quickly to unplanned events and can work under minimal supervision.
• Emergency, Crisis Management, Business Continuity, IS Disaster Recovery, or Project Management Certification.
• Experience with Continuous Improvement programs (Lean, Six Sigma).