Key Activities:

• Providing information to the public about the services over the phone, in writing and face-to-face, meeting the highest quality standards;
• Registering and processing new complaints received;
• Logging, collating, scanning, and processing inbound/outbound post;
• General clerical work e.g. filing, photocopying, scanning;
• Acting as administrative supports to business areas;

. Working as part of a team in delivering support services to the wider staff;

• Maintaining high quality records in a thorough and organised manner;
• Supporting line-managers and colleagues;
• Using Information Technology on a daily basis e.g. word processing, spreadsheets, database, email and internet;
• Checking all work thoroughly to ensure that it is processed in accordance with operating procedures, our data protection policy and completed to a high standard;
• Approaching work in a careful and methodical manner, displaying accuracy at all times, including when conducting routine/repetitive work;
• Any other duties deemed appropriate for clerical support, which may include providing wider team cover for holidays or absences.

Experience, Qualifications & Personal Qualities Required
Personal Qualities Required
. To be effective in the role of Clerical Officer, the successful candidate should have:

• An ability to prioritise and effectively manage workload as well as being organised and flexible;
• Excellent communication skills, including written communication skills, with an ability to present written material in a clear, concise manner;
• An ability to provide excellent customer service to both internal and external customers;
• Excellent interpersonal skills, including an ability to deal sensitively with others and to maintain confidentiality and protect personal data;
• An adherence to high standards, including demonstrating excellent attention to detail;
• An ability to adhere to, comply with and ensure adherence to processes and procedures;
• A commitment to our values and demonstrated high standards of personal integrity;

. ICT literacy including Microsoft suite familiarity;

• Willing to share ideas and information with people, with the purpose of achieving a particular result;
• An ability to work on their own initiative and as part of a team;
• A commitment to the delivery of quality public service.

Essential Requirements
Eligible applicants, on the closing date for the competition, must have the following:
Essential Qualifications
Candidates must, on or before 07 October 2024:

• Hold at least Grade D3 in 5 subjects in the Leaving Certificate Examination or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework

OR

• Be serving as a Civil/Public Servant with at least two years’ service.

Required experience, knowledge and skills
Candidates must, on or before 07 October 2024, meet the below criteria:

• Have a minimum of one year’s relevant administrative experience
• Experience in dealing with the public over the phone and face-to-face
• Demonstrate strong written communication skills, as evidenced by their application
• Demonstrate strong attention to detail, as evidenced by their application
• Fulfil eligibility requirements (see below)
• Demonstrate the competencies required (see below)

Competencies required:
Candidates must demonstrate, by reference to specific achievements in their career to date, that they possess the qualities, skills and knowledge required for the role of Clerical Officer as identified by the Public Appointments Service Clerical Officer level competency framework set out in Appendix 1, and as listed below:

• Teamwork
• Information Management and Processing
• Delivery of Results
• Customer Service & Communication Skills
• Specialist Knowledge, Expertise and Self Development
• Drive and Commitment to Public Service Values

Desirable Requirements:
In addition to the above essential requirements, it is desirable that candidates for the post of Clerical Officer would have some or all of the following:

• Some knowledge or experience of consumer protection or complaints handling in a statutory body or financial services and/or pensions;
• Relevant third level qualification;
• Proficiency in the Irish language.

Application Instructions
- If you apply for this position, Recruit.ie, our parent company, will use your profile to create a candidate account on Recruit.ie. We will then submit your CV and cover letter on your behalf for the job listed on the Recruit.ie Jobs Board provided your profile is deemed suitable.
Please find the job link here: https://www.recruit.ie/job-detail/dublin-ireland-financial-services-and-pensions-ombudsman-%28fspo%29-job2487
- You will receive a confirmation message from us once we apply on your behalf.
- If you wish to withdraw your application at any time, please let us know, and we will ensure your application is removed in accordance with GDPR regulations.
Thank you for considering this opportunity with our client.
Job Type: Full-time
Work Location: In person