Vacancy Number: 25562

Business Support, Customer Service (Entry)

Job Type: Full-time

Position Description

This position will provide the successful candidate with the opportunity to support the administration of Mini Generation & Small-Scale Generation applications. This position will be responsible for delivering an excellent and consistent support to the Mini Gen/SSG team nationally. The role is broad ranging and offers scope for variety as the support provided covers a wide range of activities. It will also provide the successful candidate with the opportunity to increase their knowledge of the Networks business, develop their leadership and employee development skills and enhance their own skills including IT, customer and stakeholder management.


Key Responsibilities

The key responsibilities of the role are as follows:

• Administer all Mini Gen/SSG applications through from receipt of application to completion.
• Reporting on the level of applications received/active and the circulation of Mini Gen and SSG reports on a weekly/bi-weekly basis to all stakeholders.
• Work in accordance with agreed guidelines, policies, and procedures.
• Providing excellent customer service to all customers/stakeholders.
• Share knowledge and skills openly with other team members.
• Assigning of Mini-Gen/SSG applications to relevant Engineering Officer’s in each area as applications are assigned to the design team.
• Demonstrate flexibility and adaptability to change.

Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.

Experience and Qualifications

• Either 3rd Level qualification or equivalent work experience.
• Knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS.
• Strong IT Skills incl. Microsoft Share Point, Excel and Word.
• Excellent communication skills with a strong emphasis on customer focus and stakeholder management.
• Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail.
• Ability to make & implement decisions to achieve best practice.
• Willingness to learn and develop.
• Strong teamwork skills.
• A high level of commitment and flexibility.
• Full clean driving licence.

Location

Wilton, Cork.

Reporting to

Reporting to the Design Support Supervisor, Business Support.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
  

• Progressive, hybrid working model
  

• Career development through mentoring and training
  

• Corporate Social Responsibility Opportunities
  

• Sports and Social Clubs
  

• Networking opportunities
  

• Credit Union
  

• Generous Pension
  

• Access to staff well-being programs
  

• Generous parental leave entitlements
  

• Strong values-based and inclusive culture
  

• Strong commitment to diversity, equity and inclusion
  

• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
  
  

Salary

Starting from €31,000.00 per annumn.


Closing Date


20th September 2024

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.