Role Overview: Caseys Furniture is one of Irelands best known furniture retailer and enjoys a reputation of excellent quality and service to customers. With our increasing growth in the Dublin area, we are expanding our care department. This exciting position is based in our head office at Pouladuff in Cork. The successful candidate will deal directly with customers and suppliers externally and with sales and warehousing personnel internally to deliver first class service to our customer. The position provides an exciting insight into many aspects of the retail business.
Duties:
· Handling of inbound customer calls with aim on first-time resolution.
· Manage customers’ issues through to full resolution with support if required from the customer service manager.
· Deal with customer communication throughout the resolution process. This includes written and verbal with follow up call and e-mails.
· Update and track all customer issues through Microsoft Business Central ERP system.
· Maintain first class call quality and demonstrate excellent customer service in every engagement.
· Schedule deliveries to customers to ensure efficient dispatch of replacement orders.
· Review issues and provide feedback to management on issues to ensure continuous improvement of goods and services to the customer.
· Provide information to maximise returns to suppliers and recovery of cost.
· Provide administration support to the warehouse and supply chain departments.
The Candidate/Skills required:
· Have a passion for delivering excellence in customer service and be extremely customer focused with a “customer comes first” attitude.
· Own and commit to excellence in role.
· Excellent communicator. Fluent spoken and written English required.
· Understand, anticipate, and exceed customers’ expectations.
· Highly motivated and confident.
· Flexible with duties and proactive in nature.
· Have attention to detail with ability to follow through and complete instructions.
· Strong computer literacy required with experience in an ERP system a distinct advantage.
The ideal candidate would have experience in a similar role, but training and support will be provided. Experience in Microsoft Dynamics Business Central would be an advantage but not a requirement. Replies through Indeed.
Job Type: Full-time
Pay: €28,000.00-€30,000.00 per year
Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person
Expected start date: 17/06/2024