Ireland Job Openings

Sedgwick

Customer Service Agent (Insurance APA Qualified)

Cork

FULL TIME

August 28, 2024

In partnership with our client, one of Ireland’s leading insurance brokers we are seeking a Personal Line Account Handler for their Cork City office.
Our client provides a comprehensive insurance broking service to all business sectors and professions and their activities span the full range of commercial and personal general insurances.
This role involves servicing a portfolio of customers to retain existing business and generate new business.
Key Responsibilities:

Undertaking market research and issuing competitive and tailored insurance quotations to new and existing customers, for personal cars, vans and homes. Ensuring all documentation is in place and payment processed
Providing day to day support and servicing to clients on their insurance needs e.g., issuing renewals including market comparisons, finalising insurance placements, and updating policy schedules
Handling ad hoc client requests as they arise including queries on their policies, applying mid-term adjustments, claims reporting etc
Staying up to date on insurer products / rates and competitor activity in the marketplace
Maintaining good file management and documentation to ensure compliance with all legal requirements, Central Bank codes and the company's procedures and business ethics

Experience / Skills:

We are looking for an energic and driven Personal Lines Account Handler, with previous experience working in general insurance broking or in an insurance company.
APA or CIP qualifications (some or all)
Excellent analytical and problem-solving skills
Strong verbal and written communication skills
Ability to work in a fast-paced, dynamic environment.
Strong IT skills with previous experience of Relay being desirable but not essential
Excellent customer service and organisation skills with strong attention to detail
Ability to work as part of a team and on own initiative

What We Offer:

Market competitive salary and benefits package includes tax efficient and discounted stock purchase schemes, pension scheme, and employee health insurance scheme.
On site parking
Hybrid working arrangements
Paid annual membership to the Insurance Institute of Ireland
Discounted staff insurances for motor, home and health
Cycle to Work and Travel Saver Schemes
Full training and development supports in a vibrant and progressive working environment

This role offers excellent opportunities for career progression.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Job Types: Full-time, Permanent
Schedule:

Monday to Friday

Application question(s):

Are you APA/ CIP qualified?

Work authorisation:

Ireland (preferred)

Work Location: In person

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